March 2024 by Danny Moriarty
They've started using self service tills, so I just left. People that shop in the high street don't want to be served by a computer.
February 2024 by Sarah Norton
Everything you need all in one place ?
January 2024 by Jan Mcmanus
GreT products greT hpcul stsff
December 2023 by Christine Prescott
Store well stocked staff very good.
December 2023 by lisa smith
Trying to get through to the pharmacy department is a joke. Tried for over an hour, how hard is it to pick up a phone. Even general inquires don't pick up the phone
September 2023 by Michael Simmons
Better service this time but prices wrong and forced to pay price on system and not that advertised. Improvement needed!!!
September 2023 by Moira Young
Boots in Lowestoft are always slow to serve maybe short staffed, Boots in Yarmouth are always misserable
August 2023 by Wendy Brett
I have tried to get prescriptions filled here many times over the past years and only once or twice have they been able to fill them right away. They either don't have the drugs, don't have anyone to authorise it or are just too busy to do it right away. God help you if you need the drugs quickly. Most inept chemist ever. Won't be using them again.
May 2023 by Cecilia Chard
Appalling customer service at the Estee lauder counter today. Both women had terrible attitudes, were incredibly charmless & lacking in basic customer service skills. They clearly didn't want us to be there which made my mother and I feel really uncomfortable. We stood there for ages waiting to be served whilst they giggled together.
May 2023 by Anita Crouch
Great for all your cosmetic and medical needs . I have my prescription sent to boots each month
March 2023 by Mikhail Akers
The staff is very friendly and the store has a wide range of items
February 2023 by Yvonne Riches
The pharmacy customer service is dire.Absolute lack of any pleasant interaction with customers.Endless waiting times in ever growing queues or when you finally get to the front of the queue your told your prescription isn?t ready and you?ll have to wait or come back in 45 minutes.When prescriptions have been preordered online days before how can there be any delay?Surely there must in store practices in place to prepare online requests for prescriptions?Don?t bother wasting anytime trying to ?phone the pharmacy, either directly or via the main store number, no one ever answers.
February 2023 by Rosie Dal-Molin
I?m reluctant to say this but the staff on the tills in the middle of the shop need retraining in customer service. They tut at people, accuse you of throwing shopping at them (this was with 3 children in tow so I can promise you I had better things to do) and have an air of deigning to serve you. They are unpleasant and it?s enough to make you go to Superdrug for whatever you need. The make-up and pharmacy staff are very nice though. Maybe Boots should organise a till staff trip to Superdrug so they can see how it should be done.
February 2023 by Shannon Newman
Boots pharmacy: staff are rude and clearly don?t know what they are doing. Had to pay for my prescription twice, when I had already paid (and showed proof) the lady said I must be confused.Won?t be sending my prescriptions here again and I advise others not too also.
February 2023 by bensonandaga
Arrived at 8.30 am to pick up prescription, stood over half an hour and no one?s served me , so I left . There were around 4 pharmacies, putting boxes away ignoring customers. I will never come to this place again .
