September 2023 by Judith Brock
Lovely staff always helpful
June 2023 by Hal Tooley
Can?t pay cash in on Saturdays? Have to come in the week, seems crazy, it?s literally a bank?
April 2023 by Jackie Smith
Really helpful staff.
November 2022 by Rivern Hunt
Helpful staff
August 2022 by Aymee Betts
They are hiring people who work full-time
April 2022 by Egle Busmaite
Constant queues, no cashier on a Saturdays, why bother opening at all?! Clearly your customers aren?t your priority
February 2022 by Kevin Lloyd
Walk in to pay money in at 2.10pm to be told matter of factly that the counter closes for cash deposits at 2 o?clock. Interestingly the 5 employees standing in front of me could be of no help. Unless you?re interested in using a method of automation to bank, avoid like the plague. Will be switching to another bank?..
January 2022 by ben shackleton
What an absolute p-take, came in on a Saturday as I work mid week, no counters open, assisted by a lady to deposit money, also needed to change details...Had to wait 25 mins whilst other customers where seem before me because the staff that had become free didn't know how to assist me...All in all, untrained staff, lack of staff and lack of options ofc you get the whole 'we really care about you' vibe from the staff when interacting.Virtually every customer that came in expressed their frustration at no counters being openThis seems to be a money saving scheme by the bank, very poor customer service.I will most definitely be looking to change bank to one that understands customer service.
September 2021 by Rena Maryon
THE BRANCH NOW OPERATES9:30-4:30 mon tues Thurs Fri10:00-4:30 weds9:30-2:30 SaturdaysThey Always have staff available to help with self service an complex queries and they are very friendly and professional, glad they are open Saturdays as all other high street banks on weekends are closed in Lowestoft,Counter is now open until 2pm and closes Saturdays which hasn?t made much difference or effected customers in doing what they need, wouldn?t bank anywhere else...Love Barclays
August 2021 by Bev Cooper
Staff are great and there are plenty of machines but only one teller. Always have to wait at least 20 mins to deal with my business account every week!
August 2021 by Brooke Oram
Paul is great and super helpful! every time we go in he always finds away to sort out whatever problem we have and is so kind and patient whilst doing so.
July 2020 by Lee Mickleburgh
Thieves
July 2019 by Ash
Excellent service
March 2019 by Andrew Strowger
Glade this branch is open still good staff helpful service.
January 2019 by Joseph Scott
Barclays as a bank are great but the Lowestoft branch has gone downhill since the refurb. The new machines are great and much quicker but the staff don't seem to be trained well enough in their use which causes delays when someone has a problem and ironically makes the old system quicker and easier.
