March 2024 by Ian Roberts
Tracy was brilliant and helping my partner secure her dream holiday. Very patient and tolerant of me finding reasons not to book a holiday! Would definitely highly recommend Tracy to anyone looking for a holiday with Tui. Don?t book online, see Tracy in store!!
February 2024 by Geoffrey Howard-Smith
Great staff no issues in this branch, Tracy is very helpful been with the Ipswich shop for nearly 25 years and still providing amazing service
February 2024 by sarah amelia
booked a holiday to new york with georgie she was so helpful with my booking and annie was also amazing helping aswell would definitely book through these lady?s again
December 2023 by Shaun Bridges
I would like to take a moment to express my sincere gratitude to Amy from TUI for her exceptional customer service. Amy went above and beyond to ensure that my recent travel experience was smooth and enjoyable. From the moment I contacted her to inquire about my booking, she was friendly, helpful, and incredibly patient. She answered all of my questions in a clear and concise manner, and she was always willing to go the extra mile to assist me.Amy's dedication to her job is truly remarkable. She made me feel valued and appreciated as a customer, and she ensured that every aspect of my trip was handled with care. I am so grateful for her expertise and professionalism, and I highly recommend her to anyone who is planning a trip with TUI. Thank you again.
December 2023 by Boshtun
I would like to thank Amy for helping us with our planning of Disneyland Paris. She was so informative and shared tips and tricks for us to use for our stay.
December 2023 by Harvey Bell
I was served by Kiera, she was very helpful with any questions I had
November 2023 by Rick Potter
Always book my Holidays with Tracy and I always feel in safe hands.Talking to Tracy with her pleasant friendly attitude, bundles of experience puts my booking worries totally at ease and I know I'm going to have a wonderful holiday.Thank you Tracy.
October 2023 by Courtney Smith
I booked a holiday with Niki in the TUI shop and she was amazing. It was my first holiday with my partner and we had a few set thing in mind, and she helped us find the perfect hotel.Unfortunately, we had a bad start to our holiday as our flight was cancelled and delayed for nearly 22 hours. I put in a flight delay claim when we returned and this was rejected - wrongfully. Niki and Michael at the Ipswich shop have been an absolute god send and have submitted this internally for me and I am hoping this will now have a positive ending.I highly recommend booking holidays in the shop, as the staff are able to help when problems arise. And I would definitely choose Niki or Michael for help any day.
September 2023 by Richard Maxwell-Whale
Initial experience booking our wedding anniversary holiday was good. After a delay to the holiday and appalling customer service at the airport, we complained to Tui after the holiday. They refused to offer reimbursement for additional costs (promised in an email) or any form of monetary compensation, just a measly voucher off of another holiday. Reached back to the branch and asked for details of Tui's complaints procedure as I wanted to escalate this (which is a legal requirement) but had no response. I won't be using Tui again.
September 2023 by Thomas King
Always use this shop and Micheal always sorts out our Holidays, Micheal is very patient and knowledgeable and nothing is too much trouble, he was even able to sort our ESTA applications which is quite a pain sometimes if like me you don?t know what to do, He is a credit to the company. Many thanks. Tom and Vonnie King.
August 2023 by Jenice Sampson
No helpNeed assistance as flight cancelled through our tui package flight.Quick to take money but no after care. Feeling very stressed and alone trying to claim funds back.
July 2023 by Jordan Hutchings
All the staff are lovely in store and so helpful with what you need help with. Got to say a massive thank you to Linda who helped us who book our holiday. She was so helpful in everything she done and answered all our questions. She was so lovely and kind and always with a smile on her face. So thank you so much Linda and to the rest of the staff. Amazing staff and so helpful!
July 2023 by Ter Cole
Always use TUI ipswich for our holidays. Robyn and Michael always make you feel welcome and are both very knowledgeable on the holidays requested. No requests are too much hassle. Highly recommend
July 2023 by Maggie Bensusan
Michael at ipswich shop is fantastic so helpful . We been going to him for 6 years. He has never put us wrong would highly recommend him to put you on the right track for the best holiday ever. Thank you to Michael.
June 2023 by Millie Downs
I had a fantastic experience in booking a holiday for our family . Michael was extremely helpful, kind and accommodating.We now have a holiday booked in 4 weeks time and our Daughters are so very excited.Thank you again Michael. You were wonderful. We will be back again next year to book our holiday And look forward to seeing your friendly face!