August 2025 by David Hagues
Went into TUI this afternoon, looking for a cruise for our 50th wedding anniversary next year.
A big thank you to Georgie for searching for the right cruise and talking us through everything.
We were very pleased with the excellent service.
August 2025 by Gary Anderson
Nicki and Robyn in the Ipswich store were so helpful and brilliant! We wouldn't go anywhere else for our holidays!
August 2025 by Hannah Hadley
Georgie is awesome, she has done so well dealing with all our changes and swaps even before booking, she has fab patience. We have finally chosen and starting our booking
August 2025 by Adrian Sherman
Went into tui in Ipswich today 9th August 2025 to book my holiday to Sharm el sheikh for next year and had the pleasure to be seen by Amy who was extremely helpful in booking our holiday.I always book through tui and have never had a problem and if any issue or amendments arise the staff are always ready to help.
August 2025 by Ian Pulford
Very good service from Tracy. Very helpful and sorted exactly what we wanted.
August 2025 by Rebecca Morrison
As loyal customers who have booked numerous holidays through TUI, we expected a far better level of service. Unfortunately, this time TUI booked our hotel and parking for the wrong year, which led to significant stress and disruption at the start of our trip. With a small baby this was a bad start to the holiday. Even the hotel staff mentioned that these types of errors from TUI are not uncommon.
To make matters worse, when we raised a complaint, we were met with rudeness and a complete lack of professionalism from Robyn Coe. Her dismissive attitude and poor handling of the situation clearly showed a lack of empathy.
Fingers crossed we have better luck next time.
August 2025 by Steve Mason
Michael sorted our booking out very quickly and had answers to all our queries . He was very polite , patient and would highly recommend booking your holiday with him .
July 2025 by Jemma Barber
Booked my holidays in the ipswich store, niki is always so helpful! Booked my 3rd holiday with her for me and my children! Excellent staff, excellent service! Thank you
July 2025 by D S
Went into ipswich branch wanting to book a holiday to florida. Spent a couple of hours with nicola who really impressed us. She had loads of tips for our stay and made everything clear and simple. We really felt valued
July 2025 by Sherley Begg
Georgie was fantastic very helpful very professional.
Delight to be served by Georgie x
July 2025 by Leigh Woollard
Niki was very knowledgeable and super helpful! She took the time we needed to book the perfect honeymoon.
June 2025 by Chloe Locke
I would like to thank everyone at the Ipswich branch for helping me book a holiday today. Helping me find the perfect one for my family, especially as I will be taking my new born baby. Always such a warm welcome no matter how busy they are.
Thankyou!
Chloe & baby Arthur.
June 2025 by Deirdre Yeates
Just booked a holiday with Niki-thankyou once again for all your help and assistance. We cannot wait for our trip
June 2025 by Lauren Parish
I had a fantastic experience with Tui Ipswich, Amy and her colleages did a fantastic job helping me decide on a location and shortlist 3 suitable hotels in the 30 minutes I had before I had another appointment. Thank you and can't wait for our holiday!
June 2025 by Bertie Purfluff
We came into the Ipswich Tui store on 13th June to book a holiday to Florida for next year. Were very impressed by the service we received from everyone, but especially Michael who we booked our holiday with. He was very friendly, easy to talk to, and knowledgeable. He answered all are questions, finding all the information we needed to make our decisions. I believe he even stayed beyond his scheduled finishing time so that he could help us, but at no point did we feel rushed to make a decision - we really appreciated that!
