September 2023 by Dr Emily Herskind Nightingale
Needed new glasses but had put off buying new frames until I happened to walk past the Specs Factory whilst I was visiting the hospital over the road. Sally was so friendly and helpful and immediately set to trying to help me find the right frames for me. She listened to my likes and dislikes and was really honest about what style would be best and was able to give me some really good advice. I came away with an order of four new glasses, an excellent customer service experience and my new specs will be ready in a week! Really pleased so thank you Sally and the team.
May 2023 by Manasvi Koppana
Extremely efficient and super knowledgable. Even for a small job they were very happy to complete my request in a timely manner. The cherry on top was when they told me some facts about the sunglasses and spectacle frames which just showed how much they care, not only about their customers but the products they sell.
April 2023 by Stephen Perkins
Very pleased with all aspects of service, pleasant helpful staff, sensible knowledgeable advice, highly recommend this business.
January 2023 by Chris Roe
I took an existing prescription from Specsavers here due to broken specs. Much more relaxed with friendly, chatty staff. Glasses took about a week to come back as advised and I feel that they are good value for money. Very convenient as I work at the hospital nearby. Feels good to support a local business that must have struggled during the pandemic too.
January 2022 by louise Garnham
Excellent service, friendly team. Not pushy like many other high street Opticians. They have a great range of frames and are very knowledgable. Would recommend to anyone.
January 2022 by Michael East
A great team with an excellent attitude with good attention to detail. Their wish is that people leave the shop as satisfied customers. My wife and I have been going there since we discovered them in 2009
January 2022 by Andy Powell
Very friendly stuff who go above and beyond to help you, my number one place for my eye tests and never disappointed.
January 2021 by Martin Butcher
Excellent service, great prices, from friendly and helpful staff at Ipswich. Very pleased with my new glasses. Thank you.
January 2021 by malcolm stock
I am well pleased with my glasses, the service which I received on one to one basis was excellent. Would highly recommend a visit.
January 2020 by Margaret Brunning
My first visit to the specs factory, the staff are very helpful and the optician is excellent. The frames are reasonably priced and lenses half the price I usually pay. Overall a very good place to go, I will certainly be a regular customer now.
January 2020 by Carolyn Lown
Good,friendly service.Ability to park nearby is a bonus.Great selection of frames on offer.
January 2020 by sabine wallace
If you ever need a new pair of glasses frame this is the place you should go value for money.??..
January 2020 by Elleane Schroder
Great friendly staff, reasonable prices.
January 2019 by Steve
As usual good service and great price. My lenses are expensive but we are having a week away on the saving over the price quoted by the optician.
January 2019 by Isabel Brundish
Really helpful and prompt. Great service.
