March 2024 by Becky
Small car park, but plenty of empty spaces. The service was great, The person at the bar was very helpful. The conference room we used was clean and tidy.
November 2023 by Lydia Sookias
I would never stay there again
July 2023 by Mark Anderson
Really friendly staff go above and beyond to make sure your every need is catered for
May 2023 by 7YellowPistachio
Booked an executive suite for a business weekend as a couple yet only one robe and one set of slippers. Had to ask reception for an additional set. Room and bathroom very clean. Comfortable. Quiet. Nespresso machine was dirty I let reception know on checkout. Food was nice but a tad pricey. Breakfast had very good choice and was tasty. Staff at restaurant, bar and reception very nice, friendly and accommodating. Would book again in future.
February 2023 by andybate1967
Friendly staff good location clean room large bathroom but very small room no tea and coffee in the rooms but there is a vending machine in the lobby the rooms are ok for one person but very cramped with two
November 2022 by Tony
Was going to book for a week at Christmas to visit family but the hotel is now closed to the public. Only open to tax-funded government 'GUESTS' to Great Britain. So disappointed. Will never stay at any Accord hotels again.
November 2022 by Marie P
Stayed for two nights. An item of mine went missing after the first night when I got back to my room, which had been cleaned, after work. I raised this to several members of staff immediately and before/after I checked out- they didn't seem to care and said they would inform the Hotel Manager. A week has passed and nothing.. absolutely shocking customer experience.
November 2022 by J5931GZivano
I have recently stayed 2 nights at the Novotel Ipswich Centre and was disappointed how tired looking the hotel is. We have good facilities in our rooms, which were on the third floor. One other thing, there seemed to be groups of men inside and outside the hotel who leered at my two teenage daughters, making them feel extremely uncomfortable.
November 2022 by Pominfrance
Awful treatment from a hotel I have regularly used and praised for years. Had four reservations between November 2022 and February 2023. Received an email to say all bookings cancelled as the hotel had been taken over by the Home Office. Had to make a number of telephone calls to ask for a refund, which then never appeared. Cannot get hold of Accor Head Office email and emails to Novotel Ipswich not being answered. Novotel / Accor Hotel group have handled this entire affair terribly.
October 2022 by Disco Mel
The staff were fantastic - especially Shannon who managed the emotional wake attendees with sensitivity, patience and a good sense of humour. Fantastic venue, fantastic atmosphere and fabulous food.
October 2022 by 967Blossom967
I would have given a four rating if it hadn't been foe the imminent closure. The staff are lovely and have been treated abominably by the company who it appears told them on Monday that as the hotel would be closing on Sunday, as it has been taken over by the government to house asylum seekers, most of them were being made redundant! Because of the closure there was no hot breakfast available on Sunday - the hotel knew this but hadn't pre-warned us before arriving yet they had pre-warned us that road closures for the half-marathon meant we wouldn't be able to get out of the hotel car park until after the race had passed by. But with all this hanging over them the staff were still friendly. Our room was clean and well stocked. Two small down sides - the traffic in Ipswich is horrendous and traffic noise never seemed to stop, even when waking during the night. And they don't offer fried or poached eggs with the hot breakfast - just the awful catering "scrambled" eggs along with the other items on the hot buffet. Most places offer to fry or poach you an egg if you'd prefer. I would have considered staying here again when next in Ipswich but the way they've treated the staff means I now won't.
October 2022 by marierushton
This is a tired hotel that is not 4 star. Our experience started when I arrived at the hotel. I was meeting my partner there. I got a drink at the bar while waiting. On paying my card was taken from me as the machine would not reach for me tap and pay. At check in we was not asked if we wanted breakfast. Our room had stained carpet and the common areas not pleasant. On coming back to reception we asked the young man about breakfast and was told just to turn up. We thought this was very strange. On the Sunday morning we arrived for breakfast and was told we should have pre-booked and breakfast is more expensive to pay ad-hoc. We explained we had tried and we were offered it at the pre-booked price. Some items were very slow to be replenished. The Sunday evening we were out at a show. In returning to the hotel at approximately 10pm we went to the bar. The bottles had been taken away and we were told it was cash only which we did have so we walked back into town. On check out we were asked how our stay was to which we raised our points. The duty manager refunded our breakfast. I have stayed in Novotel Leeds which was a completely different experience. Would not stay again.
October 2022 by Stuart Peck
Stayed at this hotel in August. When we checked in we paid £7 for parking (directly outside the hotel) and entered my registration number into their screen.2 Weeks later I have received a £100 parking fine which I now have to appeal.Could be an expensive night away!
October 2022 by Nibpis Torzex
I stayed on 31st September.The receptionist didn?t make eye contact on check in, over charged me as my secretary had included parking in the booking but she charged me anyway. Too inept to manage a refund or service recovery.Bar staff was too busy being officious and belittling the waiting staff to be in anyway welcoming or sociable.Even after the parking fiasco, here I am one week later with a parking ticket from the hotel car park for £100 (reduced to £60 if paid in a week) so I call the hotel and reception are so used to these queries they took the ticket number and overturned it. I assume this means they must have sent the ticket too.Ask yourself do you really want to give your money to a company who thinks these behaviours are good in a hotel?
October 2022 by amygD3981ZY
I went to stay at the weekend with my family, had a brilliant time at the hotel, the staff were so helpful. It?s great walking distance to the town! The breakfast is amazing! Defo going to be staying again
