August 2025 by John Drake
Called in to sort a couple of accounts and assistance was helpful and patient.
April 2025 by ARCHIE X
I contacted Nationwide via phone, to say I needed a letter stating they do not use your full name on your statements, savings etc.
I stated I need my full name claried and stamped/certified for official government visa.
I said I would be in on my limited lunch break to collect the letter no issue stated on the phone conversation.
I asked the letter state for security reasons my full name is not used on statements and saving accounts.
I asked if the letter could state my full name, address, D.O.B and time as a member.
I was told this could not be done as not factual?
I said I could bring in my passport. I was given one months statement and TWELVE MONTHS transaction record with a letter that said they are the same account (the document didn't even have matching full account or sort codes)
Also beyond useless as this is not useable for all my accounts held with nationwide.
I would like to Say Joshue Locker was writing a letter with the relevant information and was helpful and understanding, then the manager came over and interrupted and didn't listen or give me the information I needed (listed above) and took over, making me feel uncomfortable.
This was very unprofessional and took over 35 mins, causing me stress and impacting my working day.
I am so unhappy I have made a formal complaint with head office.
February 2025 by Joanna Willis
Trying to apply for a flexing current account. Keeps telling me to update my details. I have and they are correct. They are causing these problems so it will be too late for us to benefit from the £100 they are giving out. We missed out last time too! Nationwide are greedy. Why do you not just give to your members regardless of what accounts they hold and how many payments etc they make from it. We hold a lot with you but miss out just because we do not make payments or become a short term customers just to get the benefit. We have been with you 30 years.... shame on you nationwide! Shame on you!!!
December 2023 by Ian Stewart
Excellent service polite staffVery friendly and helpful,I have no faults with the service
September 2023 by T T
Asked to show id and Went to open a flex account with a passport and the woman couldn't care less and said she couldn't do it. Branches closing. Poor opening times and they don't want you as a customer anyway. Lazy and not proactive. Visited 4.10 08.09.23 the earliest I could get there
August 2023 by Christine Foster
Excellent service customers always come first staff always have time
June 2023 by Mike Wales
I have just visited the Ipswich branch with my partner. A particularly unpleasant young man did everything possible to be as unhelpful as he could manage. I don't visit the branch often and I certainly won't be going again soon.
October 2022 by Julie Howlett
Little queue,..but no real problem..Bob Marley was playing ,so i chilled whilst waiting..now it's stuck in my head..lol
January 2022 by Tony Edwards
Three star as they declined to let us send our money to friends in Fiji.Used Paypal no problems. Ipswich staff efficient and helpful
November 2020 by Richard Beeby
The staff here have always been exceptionally helpful and will do their best to assist however they can. Service is speedy and there's a number of ATM's inside the bank to save waiting in queues to deposit cheques.
November 2020 by Suzy Marz
The staff are extremely rude,specially the one at the entrance ,so rude that my partner has decided to move his savings to another bank.During the first lockdown he was forced to discuss his personal business in the street .Please have a bit of common sense some customer do not wish to discuss their thousands of pounds transactions in the street and instead would expect privacy and respect.It is a great shame as his Camden town branch is fantastic.
October 2020 by the real games
I have always found all the staff at this branch extremely helpful and friendly.
October 2020 by Simon Yates
Last time I visited Ipswich branch I was welcomed by Sarah who was helpful and very very polite patient was left to use the self service machine to do paying in cash into my account I've known Sarah from Colchester branch
October 2020 by Trixie
I think Nationwide is ok bank, however I do find other branches more efficient and helpful than Ipswich Branch.This company doesn't like customers, making complaints. If you make a complaint can result to your account being closed? ( which is pretty poor) I guess that's one way of keeping complaints down, there overal customer service statistics is inaccurate.Bank/Society should welcome complaints, it's how they learn and improve things. ( not every single person that makes a complaint, wants money. They don't have to give it to them compensation.I do think branches that are not the top of the lead board table, should seek advice on how they can improve in certain areas, with other branches. To give customers that wow factor experience? after all all under the same company and should help one other out. ( positive feedback)
October 2020 by Ari Kaya
Very very rude customer service I was asking for coins change they answer me so bad ,I am gonna leave them
