February 2024 by John Dutton
We bought a car from Donalds of Ipswich and we found the staff very pleasant and easy to deal with. Everything that they said that they were going to do was done with no fuss, all in all a very satisfactory experience.
February 2024 by Ian Moore
The dealership has been excellent to deal with, especially Jamie Page in the sales team. All staff were really pleasant, friendly and very helpful and made me feel very welcome.
December 2023 by Carl L
I recently purchased a Kia car for the first time. Bradley was amazing throughout the sales process. He is very empathetic and understands the customers needs without being direct or forcing a sale.His manner with customers is excellent and he puts you at ease. The collection and follow have also been exceptional.The car itself is brilliant.I'll definitely be using Donald's and Bradley again!?
November 2023 by topbanana39
Picked up my sportage great salesman Jack endured all my questions handover was brilliant
October 2023 by Andrew Gregson
I can't recommend Donalds Kia Ipswich highly enough. We've just bought a Kia Sorento PHEV Edition and they have been fantastic from start to finish. Professional, great customer service, prompt and clear communications, courteous, and made everything run seamlessly. A special callout to Bradley Gould and Tom King who were a pleasure to deal with, and indeed we were impressed with everyone we met. Not our nearest dealership but we do plan to use for servicing. Thanks again, Andrew & Rachel
October 2023 by James Brown
Extremely polite, helpful and friendly salesman, Bradley Gould.Found the exact car that I was looking for, with discounts and two years free servicing as well!Very pleased with the dealership.Looking forward to returning in March next year for the car's first free service.And who knows, may well purchase another Kia from Donalds in the future!
October 2023 by John Booty
Following the emissions warning light coming on, Donald?s collected our xceed from home and completed the job overnight. This involved replacing the turbo activator, all covered by warranty and the car valeted before return. Could not be more helpful. Would highly recommend.
October 2023 by Donald Leitch
Needed spare parts fom my used Kia Carens including replacing the missing alloy wheel security bolt key. All done within 2 weeks and kept up to date with progress by the very helpful guys in the parts dept.,Highly rated by me.
October 2023 by Rachel Wales
Such a wonderful customer service by Jack White,I only came to get some information about changing My car but the expertise and great deal that Jack gave me I had no hesitation from a different company to this company, just want to thankyou for the looking after me and giving me a fab car...thankyou .
September 2023 by Rehan Khan
It was such a great experience buying a KIA from DONALDS KIA IPSWICH, Bradley Gould was the main reason we bought the KIA, his excellent customer service and kind character convinced us. He is a very reliable man who answered all our queries well and swiftly. It was wonderful doing business with him and the company. Thank you Bradley and DONALDS KIA. I love my car.
September 2023 by Laura
Service was fantastic, Bradley was really friendly and answered all questions I had. Very happy with my Kia Picanto and wouldn't hesitate to use Donald's Kia again.
September 2023 by Guy Chambers
Bradley at Donald's is superb and great customer service. He made the whole experience easy and everything was ready to go and the handover of my vehicle and driving away took 30 minutes. Great service and a good price. thank you.
August 2023 by Steve Skingsley
I recently brought a Kia Nero from Donald?s Kia Ipswich.I am very pleased with the car. Davide the salesperson spent some time understanding exactly what I needed from the car. Without pressure he took me through all the options offered by the various models, and power options. He made the whole experience of buying the car enjoyable. I did look at other makes and dealerships, but because of Davide?s professionalism I chose to buy the Kia from Donalds
August 2023 by Jonathan Williams
I brought a used Renault Kadjar from them, all was great until just over a month after purchase the car wouldn't start. I called out the RAC and the battery was in such poor condition it had to be changed. Whilst the service man was with me I called up Donald's Kia and spoke to one of their own service guys who advised I could either get it fixed there with the RAC and then claim back money from Donald's, go through the 1 year Auto Protect plan or wait until the next week and take the car into them (which I couldn't do as the car wouldn't start!) I called Auto Protect and they don't cover batteries! So I payed RAC based on the advice of the service guy at Donald's that I could then claim this expense back - as he said in his own words "the battery shouldn't go within a month of purchase, it should of been checked prior to being sold."I emailed Jamie who I purchased the car from, and he forwarded the email on to the manager David Hardiman - 10 days later and I have still not been reimbursed or even had an email reply from them - not very professional and extremely poor customer service.I feel I was sold a car with a known fault to the battery and this is just not right.I am still awaiting your reply...one very disappointed customer...
July 2023 by Haydn Stephens
Went in this morning to enquire about the Kia Sportage PHEV. Walked around outside to see what Sportage they had. Then went inside and looked at the gt line s. There were 3 salesmen walking around not one came over just got the look of ergo they won?t be able to afford one. and what was even worse 2 went out for a cigarette and the third disappeared. Won?t be buying a car from them as they don?t seem to care.
