March 2025 by Genadijs Sklars
Always polite and helpful!
March 2025 by Nihal Rajesh
All staffs are extremely helpful, especially Arun, Zoe and Sam. I am a happy customer with HSBC Ipswich
March 2025 by Adam Easter
Great bank. Staff are always friendly and helpful
March 2025 by Joe James
Debbie has been very helpful and all staffs are more than helpful. I have been a regular customer with HSBC Ipswich for over 20 years.
March 2025 by Jijo
Good service I had from HSBC Ipswich branch, all staff are nice especially someone called Arun... Thanks
January 2025 by Pamela Naylor
I have visited in your site this morning and was very disappointed with one of your staff. My husband?s decision to transfer his money to me because he had a problem with his will solicitor. It wasn?t my decision but his alone in his own volition. I expected that I will be having this kind of trouble but I had to follow what my husband?s request. My husband is somewhat in a stage where he couldn?t process discussions or arrangements these past five years so he asked me to do what is needed to be done despite telling him that he should be the one talking instead of me. This morning Phil asked what Patrick wants to do, automatically my husband told me to talk instead of him and I did and explain to Phil what Patrick wants. But Phil didn?t look me in the eye and continued to talk to Patrick. He then questioned why there?s so many transferred transaction and naturally I answered and not satisfied so I told him to speak to Patrick instead. His reply, without eye contact was ? but you?re the one talking and not Patrick is it?. So he then bring Patrick to a private chat. I tried to compose myself but unable to and began to feel extremely offended by the way he unprofessionally handled it. When we were preparing to leave, Phill didn?t even address me and continued to speak with Arun and other staff just like we?re not there. So I had to express my disappointment. He could have address like ? I?m sorry Mrs Naylor but I need to do some checks before I can proceed to this transaction or something. I know that it?s the bank?s responsibility to protect its customers but he could have handled it professionally because there are actually genuine people out there who doesn?t need additional burden for their mental health issues. I wasn?t financially dependent on my husband for 15 years and just because he?s not capable of doing things like he used to so he decided for me to take over for his finances and begged me to stop working and care for him instead. So I stopped (despite not wanting to as I prefer to have my own financial freedom instead of depending on my husband) as he?s been having a few falls lately finding him laying on the ground for hours coming home work.
Hopefully, you will train your staff just in case this you will encounter this issue again to be more sensitive.
November 2024 by Garden Works
Absolutely useless, have had my account frozen for over a month now, they won?t tell me any info on why and just expect me to accept this. Avoid at all costs !
October 2024 by Chandra Shekar
Hello team , I need an email address to contact the branch to raise an complaint on my account
July 2024 by Jack's Travel Reviews
I left my card in branch by accident, it was impossible to get hold of anyone in Ipswich by phone and anyone to call me back to see if I had left it there. Requested 2 call backs from ipswich via the indian call centre but no response from Ipswich. Had to take time off work to go in personally to speak to somone who was not interested and who did not apologise that no ine had bothered to call back. The customer service is appalling.looking to move all our accounts as this bank is just a joke.
May 2024 by Selva Kumar
I had my Transfer pending request issue with HSBC banking more than a week..
When I went In Person on 30th March around 12PM to Ipswich IP1 3AZ bank one gentleman , said its different department and given the number to contact them..
When i said I hold the account which HSBC which had issue, told in Ipswich bank there is no Payment department......
Its 15th April today past 3 weeks still my global money transfer is in Progress state, no solution from HSBC bank till date on call as well Inperson visit only customer care agent telling will look into it.. poor customer service & response time for global account transaction.. my HSBC Incident number : GHCSIN75226
March 2024 by THE MACHINE
No tilts open on the weekend. Opening hours are ridiculous. I basically need to have a day off work only to get something basic done. If this is not a scam i do not know what is.
December 2023 by Lilmich100 Wood
I went in HSBC to ask for some money bags as I have to count some money for the charity I work for, I was told and as they do bank with them they wouldn't give me any money bags and told me I have to go the bank they bank with, who were shut at that time.I have a mortgage with HSBC and the interest I pay every hour is more then the cost of a few money bags.Suffolk building society were nice a gave me a few bags and Halifax were amazing and gave me a good handful and the charity and I don't bank with them, nice that they are the other banks are so helpful.
December 2023 by ANOOP KUMAR
I recently visited HSBC ipswich and encountered an extremely disappointing customer service experience with one of your staff members called PHILL When I inquired about the next procedures and how long its gona take , I was met with a response that lacked professionalism and courtesy.his responds was unacceptableThe staff member in question stated, "If you don't have patience to wait, you can leave now." This response was not only disrespectful but also completely unhelpful. As a customer seeking information about the next procedures, I expected a more considerate and informative interaction.Customer service is a crucial aspect of any banking institution, and such behavior reflects poorly on the reputation of HSBC I hope this feedback prompts a review of your staff training procedures to ensure that customers are treated with the respect and assistance they deserve. And pls hire people who are not racist
December 2023 by Victoria Barnes
Very bad service I now had on phone
November 2023 by ARK ENTERPRISES
good experience
