July 2023 by Jeff Ciobanu
I went into the store and made three purchases of furniture. They said they deliver and the cost would be £28. I happily paid for my items and they even arranged to pick up some items on the same delivery. Well, I waited today for most of the afternoon and the delivery drivers called and they refused to deliver my items because they said they were scared of parking tickets. I explained that I was sold the merchandise and they arranged the delivery and they still refused to deliver the items and they told me they would be happy to leave it on the sidewalk. As a disabled person, there is no way I could possibly move these items from the sidewalk. I then called the store where Sharon began to be very argumentative towards me and then said she would refund all my money, not even taking into account I waited all day for my items. I have bought from the Felixstowe Road store and they delivered to me with no problems, straight to my door. Sharon talked to me as if I was a second class citizen and was unsympathetic that I am severely disabled. I am left without my purchases and no resolution whatsoever. This woman should be fired for the way she spoke to me and the people who sold me the furniture should be reprimanded as they should have told me they would not deliver, even though other British Heart Foundation stores do delivered tome. I will no longer support the foundation due to the callus treatment I recieved today.
July 2023 by Dave N
Drivers turned up to collect..very rude and turned thier nose up to my good for donations said it was scrap
April 2023 by R S
Brilliant staff who are all really helpful. Really good value and very reliable pick up and delivery drivers.
April 2023 by Joan Petty
We booked a donation of furniture to be collected. We received a phone call at 8:10 am saying they would be 30 minutes after 90 minutes I contacted the shop asking if there was a problem. They rung back and told me the drivers could not get down the road because of parked cars. There are 3 roads which all give access to our property. We did not receive a call from the drivers to say they were having problems had they called we could have explained to them how to get access. There were vans travelling up and down all three roads this morning without a problem. The shop said the best they could do was reschedule, our new furniture is being delivered tomorrow so that is not an option. These items for furniture are just 18 months old and in perfect condition. We will now have to take them to the tip because we do not have time to rearrange collection.Terrible service.
November 2022 by David Stephenson
Brought a pine bed at a reasonable price.but the mattress what come with the bed is no good.i can feel springs digging into my back.i got told if you can squeeze the mattress together with one hand then it's no good.but apart from that lovely staff fast delivery.
November 2022 by David Johnson
Brought a pine bed at a reasonable price.but the mattress what come with the bed is no good.i can feel springs digging into my back.i got told if you can squeeze the mattress together with one hand then it's no good.but apart from that lovely staff fast delivery.
September 2022 by Shreevatsa Udupa
Good studff there and you encounter two of the most energetic and kind hearted people who will make you feel home. Sharon is like an amazing host who holds a wonderful vibe and Ross will always be ready to help and both together make a wonderful team. The shop has some good stuff at decent prices and its a must visit
February 2022 by Tenesha Scott
Ordered a sofa and chair set. Delivery men were really helpful and friendly. It was quite an effort to get the furniture in but they did everything they could managed to get it in.
November 2021 by Teresa Barnfield
They have new and old stuff in the shop. All reasonable priced, I have bought a bed, footstool and a TV cabinet. Great delivery service and they are really helpful, and also in the shop the staff were helpful. The staff that move the furniture around need to very fit as they move the furniture up and down the stairs
August 2021 by Safetyconundrum (Safetyconundrum)
Great place to pick up some bargain furniture and electrical apiances, while helping a much needed charity.
December 2020 by SandyS-102
it's not only st matthews shop but all their shops, they are not honest, fair nor humane, very pricy and grabbing for money, money thirstier than the research they so call say they sponsor. no one should buy from them, please go buy from a shop who will give you guarantee and sfter sales service. and let no company donate to them
October 2020 by Hayley
Don't buy a mattress, unless nothing bothers you with your sleep & you are a heavy sleeper. The top of the range mattress here which we purchased is not good quality & we wasted our money basically. It is thin and you start too feel the springs pretty soon after initial use. The lrice may be low but not worth it in thr instance. Staff also quite unhelpful & umprofessional. Made to feel couldn't question things as it is a charity store. Lots of things overpriced for 2nds.
September 2020 by Suzanne Howes
booked a collection and spoke to someone on phone who was so helpful. then on the day two lovely guys came to collect, on time, polite and so efficient. all for a great cause. couldn't give a higher recommendation.
February 2020 by Lucy Shepherd
I ordered a sofa today from you guys today and it was delivered the same day (just now) by two really friendly guys. Amazing service, fantastic price and it all goes to charity! I didn?t want to buy brand new so as to reduce, reuse and recycle and I can?t recommend highly enough! Thanks all in the Ipswich team!
September 2019 by Oliver Marchant
Looked online before going, saw â??wheelchair accessible entranceâ??, think they should emphasise the entrance part as inside there is no way to get upstairs to look at the other stuff. Iâ??d recommend the Norwich branch which has lift
