January 2024 by djslider01
Good quality lighting
November 2023 by Steve Clarke
Excellent selection of light and door fittings. Easy to park, and you can look at lights, etc, without being pounced on by a salesperson
July 2023 by Joanna Green
Excellent and prompt customer service and beautiful products. Contacted them about a broken piece of glass and replacement ordered, shipped and arrived in 3 days. Nice to know there are still some businesses offering such a good service out there. Thank you.
July 2023 by Angus Herron
Wow, you could spend some money here! Beautiful lights to tempt you to do the right thing...
January 2023 by Alastair Thomas
I used the chat function to ask a question about a product and the team promptly replied, asked me to send an email and they answered that promptly as well and sent the part I was looking for. Such a great customer service and the products are very elegant and durable. We will always visit their site for handles, stays, lights and much more.
December 2022 by Jessica Reeve
The customer service of Jim Lawrence is second to non. I had a small green fleck on one of my beautiful lights and they very quickly got a replacement out to me and picked up the damaged light through a courier. The replacement light unfortunately arrived at the wrong address however even though it was the fault of the delivery company they still offered me free delivery on my next order due to the faff of everything. Sometimes I feel like amazing customer service is hard to find in the uk these days, but the lovely Staff at Jim Lawrence proved to me that it?s still there with certain amazing companies
November 2022 by Jai Dattani
If I could give 10 stars I would. There aren't enough words to describe the difference in quality of product, many of which have cheaper dupes online. If it is in your budget I can vouch they look and feel 100x better than anything similar with a beautiful depth to the metals and the glass quality nothing like the mass manufactured type available.We recently renovated and tried several well known, commercial quality lighting companies such as Astro and Rockett St George. Whilst there was nothing wrong, the quality and service from Jim Lawrence was just outstanding. From an initial online chat where I sent across images of my home and receiving thoughtful guidance through to aftercare, it's been a perfect journey.I cannot recommend this brand enough, and am slowly finding reasons to replace all other lights in our home.
November 2022 by G L
Reading recent reviews I felt I had to jump in and give some balance. We?ve recently installed ten beautiful antique brass lights (8 wall and 2 pendant) and are so happy with both the customer service and the look, feel and quality of the items. They are taking on a beautiful colour as they age and oxidise and we couldn?t be happier.We needed some help with matching designs/finishes and also customer made lengths and other parts - all without trouble. We will definitely be using this company for our continued project.
November 2022 by Clare Lovegrove
The coldest shopping experience of my life. Never have I EVER been made to feel so small by the arrogant and cold assistant. I have purchased multiple items from Jim Lawrence. My mother purchased a light a while ago which she gifted to me when she downsized for which I needed the screws in the matching colour. The assistant simply couldn?t accept this as it wasn?t on ?the system?. Multiple challenges for my mothers postcode ?are you sure you have it right?. ?Yes I?m sure I have it right, could you supply me with 2 screws?? ?.?Well we would normally issue them to the holder of the account for that item?. Seriously? It?s 2 screws. For a light? Your light! I don?t want to adopt a child or ask for your approval on a mortgage I would like 2 screws please. I was handed a small brown envelope?which I felt guilty for ever asking for. I would have paid but there was no monetary charge?.just a feeling of self remorse. I left, drove home to open the sacred envelope with two stainless steel screws which failed to match the lights ceiling rose on any level. The scene from Pretty Woman comes to mind. I never want to go back to the store so unfortunately will never get my ?you work on commission right?? moment.
November 2022 by Scabby Burns
I'm a electrician with 16 years experience and I can safely say these are the worst lights I've ever fitted. Not only do they barely comply with regulations they're poorly designed with with cheap materiels. The lack of thought process is evident as soon as you open the box. Do yourself a favour and get your lights from elsewhere. ?
November 2021 by Glynis Hutchins
Perfect lampshades, they look beautiful and turned up at least a fortnight earlier than I expected. Thank you very much. Brilliant.
November 2021 by Karl Philogene
Bought some antique finger plates in January after my missus giving me grief about sorting out the doors. After order we had a bit of delay in them arriving Jim and Sheena worked tirelessly to ensure we got the product and kept me in the loop all the way through. What a company and great employees - if you need the door handles this is the place guys awesome
November 2021 by SEA SKY
customer service team made me feel worthless and not important, they belittled me because they have much higher paying clients. Over the last few months I have spent over £3000 on lights for our whole home which is an awful lot of money to some one like me. But they made me feel terrible claiming they have clients that pay 10s of 1000s.... never ever have i been made to feel so insignificant. they are a brand that only really enjoy working with high income earners.
November 2021 by Liz B
Great products and excellent service. We have bought lighting and curtain poles several times over the years and have always been delighted. Really good quality.
November 2020 by Tom A
Some companies just get it and Jim Lawrence is one of them. Excellent customer service over several orders and the products are of top quality. Thank you to everyone in the customer service team who has helped.
