March 2024 by Christine Dayman
Thank you Liz for your help and support. It's so nice to go into ashop with good old fashioned values on customer service
March 2024 by John DeAth
So helpful and lots of bargains
January 2024 by Lesley Warne
Lovely store good selection of clothes bags, very helpful staff good shopping experience
December 2023 by Melissa Lucking
Great customer service.
August 2023 by H Q
Visited the Lingerie Department this morning and was most impressed by Liz, who was absolutely excellent and really knows how to put clients at ease. Her knowledge of fitting is second to none and nothing was too much trouble for her. In fact, I must have tried on at least 12, in various sizes and designs! There is an extensive range in store of bras in the larger sizes and although she didn't have the one I wanted in the right colour, two are now on order with delivery estimated at 2 weeks. Although I don't live locally, Liz will call me when they have arrived and even said I could pay over the phone and she was mail them to me, if necessary.Can't recommend Liz enough - she's a real asset to Russell Smith.
August 2023 by Belinda Rose Bond
What a great store, just a delight to see such a lovely selection of shoes bags and ladies clothing, Lots of choice and many brand names. I bought shoes and a bag I was really pleased with my purchases , and will definitely be back. Great customer service,very friendly, superb retailer in Felixstowe ????
July 2023 by Sue Holden
I took my granddaughter in to be fitted for a bra and the staff couldn?t have been more helpful. Thank you, you were both brilliant and boosted her moral on Friday.
June 2023 by Michelle Seaden
Had a wonderful unexpected experience, Liz was beyond helpful and corrected our bra sizes. She had so much knowledge and I cannot express how much she put us at ease.Thank you so much.
April 2023 by David Smith
Great help to my disabled wife
April 2023 by Steven Giles
Really upset by the service I received in this shop. A real lack of customer service and I would think twice about shopping here ever again.I went to return a pair of trainers and receipt that I bought as a birthday present and was told very abruptly that shoes could not be refunded.Very disappointed.
November 2022 by David Carr
The most helpful staff. A pleasure to shop there.
November 2022 by Eddie S
Has a large selection of women's clothes etc. Staff helpful and friendly
November 2021 by josie taylor
fabulous selection of fantasie underwear and lovely staff
November 2021 by Louise Parry
Bra fitting.. absolutely brilliant thank you
November 2021 by Kate Wild
Russell Smith has a lot going for it because of its wide selection of fashion and accessories. However, they seriously need to invest in a Window Display Artist as their window displays do not look very professional. It needs to be more vibrant! As for inside the shop ? a bit difficult to walk around comfortably as there is too much of the same designs on the many rails.