October 2023 by Anthony Vertigans
Good service. With everything explained.
September 2023 by Margaret Morgan
Fantastic service, popped in whilst on holiday because my phone was playing up, was due for a upgrade but hate the thought, however this process was amazing , the gentleman who helped me was professional and extremely helpful couldn't recommend them more might have to return to felixstowe for my next upgrade
August 2023 by Jody Jarvis
Without a shadow of a doubt the worst customer service I have ever experienced. Went in for a free upgrade in June, paid the deposit and was then told my chosen phone was not in stock ! Was assured it would be delivered the next day , it wasn't.Mid August, I'm finally able to get my upgrade after another store and customer service interviened and rectified the debacle the staff in this store caused ! However I'm still waiting to receive my money back that I paid in June for my upgrade, if I could give this 0 ?I would.
June 2023 by Rebecca Paine
Excellent customer service thanks to Michael and Joe. Michael big thank you you made my day helping me with my new phone ?
May 2023 by Wendy Quantrill
So impressed with the service I got today. Went in for a sim only... ended up with a great deal on new phone and BT Broadband for my new house. The guy who served me couldn't have been more helpful!!
May 2023 by Lynn Ravenhill
MICHAEL. EE FELIXSTOWE SHOP.Couldn't have been more helpful, friendly and knowledgeable. Would recommend anyone to go here.
April 2023 by Janet Minney
Isaac the sales assistant has been outstanding with customer care and service.He had to take over a situation regarding a goodwill refund, which should have been dealt with.He rang his area manager and explained.Thankyou Isaac for saving the day.Well doneJanet Minney
February 2023 by Luke Bacon
Great staff really helpful very knowledgeable and friendly
October 2022 by Andrew Mason
A soul destroying experience. Waiting for a phone to he upgraded. It's been an hour and STILL waiting. Been told it'll be 10 minutes about 4 times now. Honestly don't think the manager knows what he's doing. I loathed phone shops before today, somehow they've managed to be even worse. Abandon all hope all who enter here.
June 2022 by Nigel Emmerson
Probably not the staffs fault, but they advertise in store the cost of a handset on pay as you go, but actually after pressing for an answer, they finally admitted that they are advertising something they cannot offer. Contacted ee customer services centre to look into it. No good advertising something if you can't supply..
May 2022 by Muriel Richardson-Carr
Kind understanding staff, did not blind us with science. Listened to what I had to say and gave us the best package available. Would definitely return.
November 2021 by Ken Gallagher
2 very nice and friendly lads knew the products no problems
August 2021 by Retired Felixstowe Dockers
My Dad who is 82 needed a nano sim for his new mobile - his old one was 20 years old and had a large sim fitted. The guys in the Felixstowe shop were superb and sorted it all out for him with minimum stress. This is the sort of service that keeps customers and indeed will attract new ones
July 2021 by Tina Owens
Having been with EE for quite a few years, as I?m due a upgrade I decided I?d pop in and have a look at the Apple watches? as I went in the store there was not one shop assistant around? A guy then came out the back staff area and asked could he help, I said I was looking at maybe getting a Apple Watch.. I was then told they don?t sell them they are only on contract! I then say I already was on contract with EE and was keen to have a look.. he said we don?t have any on show and from the looks of it wasn?t going to bother looking out the back, So I then asked do you have any out the back ? he said I will go and look.. apparently they didn?t have any..and that was the end of that! customer service is shocking no help what?s so ever..i will have a look in the Ipswich store maybe they have staff there that want to actually help!
July 2021 by Martin Cole
Very helpful young people nothing was too much trouble as we are older.