February 2024 by Gilly Morgan
So good with my 3 year old grandson.
September 2023 by Sohaib Ahsan
Good rates good stuff
August 2023 by Rowena Corbett
Agree with others that the staff are very kind, and helpful. Not having had a fitting for xx years, decided to do so and it was reassuring to come away with a very comfortable pair of trainers.We need to support our high streets ?? Thanks
August 2023 by Carolyn Tatum
The staff here are an absolute delight. So kind & thoughtful when me, my mom & daughter visited & brought new school shoes (the mermaid ones) on Thursday the 17th august. The ladies made such a lovely fuss of my daughter & loved to see her dancing in the store. They have honestly restored my faith in humanity. We will be back. Thank you all again.
August 2023 by Teresa Mann
Thankyou Bella for the great experience of buying my sons school shoes in the Felixstowe store today. After the bad experience we had at the Ipswich Clarkes store yesterday, we will definitely come straight back to Felixstowe next time. Well done.
July 2023 by elizabeth pearson
We visited the Felixstowe store this morning with our Grandson and we were helped by Charlotte. Charlotte went above and beyond to meet our needs. Her customer service was amazing.
July 2023 by Louise Cooke
Felixstowe Clarke's shoe shop has the nicest staff! Had problems with a pair of child's school shoes and they really couldn't have been more helpful from the initial phone call to the minute we left the shop. If you want to learn about customer service, go to this shop. Thank you ladies, really appreciate your times, kindness and expertise.
April 2023 by 1-2-1 PC Maintenance (Woodville153)
I am autistic adult, and I'd already been given two of my best customer service experiences at this shop, care of Hannah and Charlotte. Unfortunately I discovered the shoes I'd purchased for work were a 1/2 size to large, and they dug into the base of my toes. Nervous about exchanging them, I wrote a letter, detailing the issue, thanking the staff for previous assistance, and the help I needed to find the correct size (I even gifted the staff some biscuits as a thank you). Hannah not only calmly accepted everything in the letter, she remeasured me using the children's gauge rather than the men's one (as I'd purchased large sized school shoes), and offering to order-in the H width if the 8G hadn't been enough. The best way to sum-up her customer service is: WOW! Thank you SO very much, and I will definitely be buying any future shoes and slippers from this shop!
March 2023 by Mega Neutrobyte
I am autistic adult, I hadn't had my feet measured in about 20 years, and I'm nervous about unfamiliar interactions. The customer service experience I received from this shop was one of the BEST EVER in my almost 44 years! Charlotte was kind and polite when I phoned about a measuring appointment, as well as in the shop later. On my first visit, Hannah served me, she also kind and polite, calmly explained everything, made me feel relaxed, and I was more than happy to buy a good pair of comfy new slippers with her help.I was so impressed with my first experience, that I paid a second visit the next day to buy a pair of shoes that Hannah had recommended. Charlotte served me this time, and she took me through a complete measuring and fitting experience, patiently answering all of my questions. After trying on three sizes/width combinations I happily purchased shoes that are more comfortable/better fitting than the ones I currently wear for work. Thank you Hannah and Charlotte, I will most definitely be visiting your shop for shoes in the future!
October 2022 by Greg Clark
First of all, they don't just serve people as they come in anymore. Which is a bit rubbish for walk-ins. Secondly, the person who measured our son's feet came back with shoes far too small. We even held them up sole to sole with his shoes he had on to show the salesperson, which was a bit odd. Then it was all very rushed, trying to get us to buy them and then come back if we didn't like them. Not good at all really.
September 2022 by Victoria Kelly
We have just been and bought school shoes for our twins. We had the pleasure of being looked after by Jackie who was lovely and patient. We had a unexpectedly lovely experience doing a "chore" which is normally fairly painful. Xx
August 2022 by Graham Kerr
We went in today to try on school shoes for our 8 year old. The staff were very friendly and helpful. We were served by a uni student who was extremely patient and genuinely attentive to our son?s needs. A brilliant experience!!!
September 2021 by Paul Scowen
Very friendly staff and plenty of choice
July 2021 by Michael Wigley
What a brilliant team!! Was there ever a warmer welcome for a customer who had never visited their shop before? Within moments we were as if old friends. Jackie and her colleagues could not have been more helpful - even to the point of phoning umpteen other Clarks shops to see if they had a particular sandal I was after in stock. How good is that? If it were possible, I would have given them 10 Stars!!! Felixstowe must be very proud to have such a shop on it's high street. Well Done!!!!!
May 2021 by Jennie Bryant
Absolutely wonderful experience today. Needed to take all 3 of my children to be fitted today and all 3 needed new shoes. Dawn was so patient and kind to both myself and the children. Gave my eldest hints on how to tie his laces and overall a lovely friendly lady! Shes a credit to the store. Thank you so much.