March 2024 by Chantal Garrard
Such lovely staff, really nice place with clean cutlery and beautiful
March 2024 by Jakub Unger
Dirty bathroom ,old equipment.
March 2024 by Liam wei nin Liam
Clean and well maintained. Easy parking.
February 2024 by Alan Moreland
Good location being 10min walk away from beach and promenade shops.Great staff in restaurant, reception and bar.The hotel itself is tired, with low quality decor in room, bathroom, shower, etc. Could do with a revamp to bring up to higher standard.
February 2024 by Daniel Nemitz
Getting old, loud noises every evening, you can just hear everything, I wouldn't book it again
February 2024 by Jamie Christopher
I would highly recommend this hotel, hazel especially is very welcoming and is a great asset to this place.
February 2024 by Sharon Brown
Looking very tired an 1st impressions not good. But room comfy. Good atmosphere in the bar in the afternoon. Really good service in the bar in the late evening after we went to a show. And excellent breakfast really good choices.
January 2024 by carol newman
Just had a lovely one night stay. Carvery was excellent and good value too. Bar very warming and welcoming. Staff very helpful and friendly too. Room was a good size and clean throughout. Mattress a little soft but still had a good nights sleep. Breakfast was a huge choice and extremely enjoyable. Such a good location for town or seafront. All in all a lovely short break.Rooms: Very clean and a good size tooNearby activities: All activities down on the sea front close bySafety: Felt very safe as location is residential areaWalkability: Perfect for town or sea front.Food & drinks: Carvery excellent as was breakfast. A good choice of drinks
January 2024 by barry grunnell
Managers and staff are brilliant. Always a great welcome. Lovely meals.Nearby activities: 300metres to the beach. Great Promenade walks and a lovely pier which is great for kids. Town is within easy walking distance, about 200metres.
January 2024 by Alex Small
Great Christmas carvery on Boxing Day. Great choice of meats and all the trimmings (no bread sauce though, sad face). Nice atmosphere & friendly cheerful staff. What more could you ask for?Food & drinks: Only used the restaurant (which was great) couldn't comment on the rest of the place though.
January 2024 by Jennifer Halsey
If i could i would give no stars what a disgusting sad thing to do we as a family booked a meal for boxing day she paid the deposit sadley mum died early dec my daughter contacted them before boxing day they refused to refund her deposit also ignored my mess and didnt phone me back as promised please do not go to this awful place shame on them
December 2023 by Taylor Watson Marsh Stays UK
Awful Customer Service and No Sleep...People reside at hotels for several reasons yet nearly all do so for one primary reason and that is sleep, at the Brook Hotel I had little sleep due to numerous factors and received the worst customer service imaginable.The Best Western website states that guests should experience...unique stays, extraordinary value ? truly distinctive experiences?special-touch home comforts...make sure it?s your experience that hogs the limelight?Western people care about making lasting impressions...A warm welcome...style and comfort ? the décor may differ, but all our hotels prioritise your comfort.The Brook Hotel website also states that the hotel ?has an excellent reputation for offering great service.? and continues to state that it is ?a great independent hotel with our personal style and charm and you, as our guests have the reassurance of quality and high standards that a Best Western Hotel offers.?In my experience, the Brook Hotel is failing to uphold these standards even to a low level of competence.I would like to outline why during my stay that these promises made on these sites and others were woefully short of what I experienced from the time that I arrived at the hotel to when I departed in abject anger and in pain.From the beginning, when I arrived at the Brook Hotel and tried to check-in I was ignored by the receptionist and then failed to apologise for my wait, then she could not check me in fast enough showing further incompetence in not relaying any information about any of the facilities of the hotel other than to inform me that the hotel restaurant would be closed that evening.This was the commencement of my feeling that I felt during my entire stay that I was not a valued customer of the business yet more an unwelcome inconvenience who was to be tolerated and endured; certainly I did not receive the promised ?great service?.On arrival into the room more disappointment was to be presented; the room was like an ice box due to the room?s window being wide open despite it being one of the coldest days of the year, to compound the issue was that the radiator was turned on which shows the hotel?s totally disregard to environment issues which is unforgivable.It soon became apparent that the room had other issues including the television which was missing the vast majority of the free view channels normally present on any television in the UK and initially the Wi-Fi was very slow on speed, however this did improve; these and other issues were compounded by the in room telephone also not working, so contacting reception to ask for a resolution to these issues was not as easy as it should have been.Whilst washing in the en-suite bathroom I noticed areas which has been missed by the housekeeping team including a disgustingly dirty shower head, a shower curtain covered in stains and which had obviously not been changed in an age, the taps were covered in water marks showing a lack of cleaning care and add to these the shower temperature being hard to regulate due to a dis-functional control tap, again not the best.Now I come to the most unforgivable part of the stay; that being the state of the bed mattress which was totally unfit for purpose, it was ancient, covered in stains, the springs gave little or no support just dug into my back, above all the mattress did not allow for a person to have a comfortable nights sleep, in fact, in my case it caused a flare up of my injured back resulting an increase in pain and discomfort which was most unwelcome.When I came to food my options were limited given the closure of the restaurant so I decided to take advantage of the offer made on the website ?Room service is available for breakfast, lunch and dinner and our menus are in your room for you to choose from so choose your meal?; this dining option was not available.The hotel was given the opportunity to respond to my concerned but as another failing of the business customer service and shows how much the business cares for its customersStay elsewhere...
December 2023 by Janet Welham
Walkability: Close to home for mealsFood & drinks: Excellent especially carvery.
December 2023 by Dennis Foyle
The restaurant was closed. Bar food only! A bit run down but cheap enough.
December 2023 by Teresa Hall
I feel that we must have caught them at a bad day because there was no one at reception, we did find the bar had coffees, I don't feel will be going back anytime soon.
