September 2023 by Jon Barber
Staff always bright and cheerful. All very helpful
July 2023 by James Sheen
Long queues hardly any staff... serve yourself .. where did you lose your customer service... there kind of is none... cutting back on staff backfires on you big time
December 2022 by Laura Ferguson
Had passport pics done. Friendly staff nice and clean and lots to buy there. Also the post office is upstairs
October 2022 by Liam Leonard
I found a ancient smoothie in WHSmith store, it was so ancient it had mode around the straw and fruit flies buzzing around it, take to the museum guys you might probably get money out of it
June 2022 by Jaffa cake Squirrel
Really good air conditioning in this store.
March 2022 by Jen Weaver
Due to a severe shortage of staff, only one person serving, I had a 10 minute + wait. I needed to be served at the counter because the self service did not cater for my needs. Other shoppers waiting in the queue were equally not happy with the lack of staff. Come on post office/w h Smith take on more staff or lose your customers ?
March 2022 by Chansgray Chansgray
It's been bothering me now for a couple of years but today was the final straw! There's a specialist magazine I buy and these guys are the only place in town where you could get it off the shelf. However, it's always been a case of hunting it down as they've never stocked it in the same place twice! Annoying to the max but at least I could dig one out after scouring the racks high and low.The latest edition I was looking for though supposedly hit the shelves at the back end of January - but I'd been checking diligently since before publication date as the mag itself sometimes hits the newsstands earlier than expected - but it's been a no-show for the last three weeks. Today, when I was finally able to spot a lone worker and enquire, I was informed that it'd sold out (that's funny as it never even arrived in the shop) and there are no more copies available - even to back order.I really want to support physical shops and have resisted subscribing to the mag, or even shopping online in general, in an attempt to help pay retail staff's wages. The staff in this store are down to a skeleton crew as it is (they do always seem polite and courteous though - so this review isn't a reflection on them) but I can't see their business lasting much longer if they can't get a few basics right.I will now no longer be returning to this shop as I've bit the bullet and coughed-up for an annual subscription to be delivered direct to my door so as not to miss any further editions.
December 2021 by Bat Life
Refused to serve me after 5:30 even though I was in the queue way before then, only had one person on the desk in the post office. Absolutely disgraceful!
July 2019 by Tom Murray
It's a good place nice service huge variety of books ð??? papers etc it also has a post office
July 2019 by Phillip Heslop
Good air con, friendly service
June 2019 by Matt Baxter
Books are much cheaper online.
May 2019 by Carlene Houghton
Helpful staff downstairs and in the post office too. Great selection of stationary gifts etc
May 2019 by Chaldani Chaldani
One of the only stores that seems to stock paper magazines
April 2019 by Kevin Hamlin
Great for all your stationary books and more
March 2019 by Simon Baker
I wanted to purchase a thin A4 4-ring binder, glass clear punched sleeves and a pack of fine-tipped wet erase markers. I came away with nothing and ended up purchasing online from elsewhere. Although having plenty of binders on the shelves they were all 2-ring binders except for some with large spines. No thin binders at all. The selection here was more about which colour to choose than finding a suitable ring binder. The wet erase markers were limited to a rather small selection of bullet tipped markers, too thick for my needs. After realising that I'm unable to purchase the required items I left without even bothering to look at the binder sleeves. By all means don't allow my review on my personal experience to put you off. Give WH Smith a look should you be after something as I believe it is important to support shops on the street. I simply could not give more than one star from my experience but I may well try them again for a future purchase.
