February 2024 by Primrose Ackroyd-Cooper
A member of staff was very rude when I asked for a refund on my glasses. Not good customer service at all.
February 2024 by Kris Xx
Received my glasses within a week..happy with my eye test, and overall customer service . Thank you ?
February 2024 by Jenna Helleur
Had a great experience at Bury St Edmunds VE. I was having bad headaches due to my prescription worsening and the optician was very thorough in examining my eyes to ensure there were no other underlying issues, he also took further measures to ensure I did not have any signs of glaucoma (since it runs in my family). Overall, optom was fantastic and altered my prescription to prevent the headaches and improve my vision.The dispensing team were also lovely and took care of me. Since I have a very high prescription, they made sure they treble checked their measurements on my selected glasses to ensure the centre of the lenses are in front of my pupil (thereby preventing distortion or blurriness). They also advised me on the best frames out of my selection so that they fit well.I also loved how the insurance is now provided automatically on expensive frames (as I always had to pay previously).I would highly recommend VE and in particular this branch.
October 2023 by Bella Rausch
First time at Vision Express in Bury Saint Edmunds.From the easy way to book in store, having a good eye test, very professional and clear. Then buying a new pair of glasses good variety and fair price. To the staff sitting me down and explaining the price and cover. Everyone I found to be helpful and friendly and would highly recommend Vision Express to anyone that need their eyes tested.
May 2023 by Rich P
Whilst the frames are good quality with a good selection, customer service in this store is challenging and problematic with a general unwillingness to help out with problems. Although eventually retecified, I waited for a 'ready to collect' phone call - after a month of not hearing I'd rang to check - only to be told they were in-store 3-4 weeks prior and "we sent a text" to let you know.
April 2023 by Mr P
Whilst the frames are good quality with a good selection, customer service in this store is challenging and problematic with a general unwillingness to help out with problems. Although eventually retecified, I waited for a 'ready to collect' phone call - after a month of not hearing I'd rang to check - only to be told they were in-store 3-4 weeks prior and "we sent a text" to let you know.
April 2023 by Mr Reviewer
I found this store and to have very poor communication and customer service through the transactional process and unwillingness to help when problems occur with the frame/prescription
March 2023 by Nick Pollard
Simply fantastic service from every member of staff. I mistakenly booked at Vision express, when my corporate vouchers were for a competitor, they honoured the vouchers none the less. Customer service such as this is dying trend, thank you vision express team.
March 2023 by SONIA MANNING
Very happy. Desperately needed my glasses for work. Was promised to have them by Saturday and I am happy to report that they stuck by their promise. Service was excellent ? I am still waiting on my contact lenses. They will be ready next week so holding thumbs ? well done and thanks once again ??
December 2022 by Neil Davinson
Had a eye check up for my Wife , Daughter & me . The staff were absolutely fantastic & were so helpful & informative. All our questions were answered . As a Diabetic my check-up & results were explained to me in detail . Cannot thank the Optician enough for his advice . Would recommend Bury St Edmunds Vision Express 100% . You won't be disappointed.
December 2022 by Helen Webber
Always have expert service at the Bury St EdmundsThe optician Matthew is extremely thorough and all the staff very helpful especially Sonia who advised me on my glasses.
December 2022 by Jack Ladd
when making the appointment I specifically requested for a certain person to conduct the main examination , but that did not happen!.Not happy!.
November 2022 by Lee Taylor
Quite possibly have just met one of the rudest person in my life. Asked for a simple repair which the shop has provided before but because the frames were purchased online he told me they wouldn't do it. I asked to purchase the items to fix myself and his response was I'm not interested. Customer service is obviously no longer used in this store. Hopefully its only the one member of staff that needs some training
September 2022 by Florentina Pantiloiu
I had a problem with a NHS voucher and it took quite a while to be sorted with nobody's fault. Claire from BURY st Edmunds branch was amazing and she sort out my glasses and everything.Much appreciated, Claire ?
September 2022 by Nicola Biela
Very friendly helpful staff and a pleasant experience , optician put my mind at ease after very thorough eye exam
