September 2023 by Steve Taylor
Spec Savers in Bury St Edmunds... definitely to be recommended. Friendly, patient and attentive staff. Calm ambiance in the store and consulting rooms. Customers are treated as individuals. A pleasant experience due to the professionalism of all the staff, from the welcome on entering the store, through the consultation and assessment process, to the reassurance of future treatment being available should it be necessary.
August 2023 by Martin Ramsden
I've used Specsavers for years and the staff have always been friendly, helpful and professional, so in this respect I wasn't disappointed when I went in store to order new prescription sunglasses.I usually choose designer frames, even for sunglasses, but this time I was advised to go with a Specsavers frame. The reason given was to maximise the area covering my eyes, and minimise the sunlight. Seemed like good advice and their own brand frame looks ok. However, I couldn't believe the case that the glasses came in.The case looks like a piece of cheap recycled rubbish and in my opinion is not fit for purpose. It is not very strong (it bent very easily (see picture). I don't have a problem with recycled materials. I recycle a lot and it's good to see how some manufacturers make products look great from recycled materials. But I'm sorry Specsavers, as a marketer, to me it seems you set the bar low and missed.I have no confidence my glasses would be safe in the case, and I'm surprised you're happy to advertise your brand by something that is so ugly and cheap.
July 2023 by Zena Baker
Thank you to all the team, but especially Godswill Ofoegbu, who was so helpful. I was anxious about the health of my retina and he took time to explain my scan results. He was attentive to my concerns and calm and reassuring. I didn?t feel at all stressed during the eye tests because of Mr Ofoegbu?s patience and kindness. All in all, it was a very positive experience.
July 2023 by Robert Clark
Efficient service from all the staff that I had contact with. Trying varivocal lenses for the first time to save having two pairs of glasses. Disappointed that after two weeks of use I personally find reading/close up work difficult. Not a fault of Spec Savers fault just me I quess.
July 2023 by Brian Burman
Always treated with respect and the staff are very professional. They discern your needs and fulfill them with expertise.
June 2023 by Abby
Had my first eye appointment here today. This is the first review I've ever made but it had to be done. Clare, if you read this THANK YOU. You made a normally very anxiety provoking experience comfortable and enjoyable. All the team were so patient with me and kind and made me feel at ease. Will come here from now on for all future eye appointments!
May 2023 by Bebe Wen
I'm my experience it's quick service and my optician is good.Highlight my concern and had a few tests to make sure I am alright with my few symptoms regarding my eyesight.The staff is friendly and helpful.They are good at sanitizing the glasses once tried by customers.
May 2023 by Lyndsey Neall
Came to have an eye test as I new that my prescription had changed. Was greeted by a member of staff called Jackie who was very helpful and professional.Helped me choose a lovely pair of Marc Jacobs glasses and I?m now really pleased with them as they look great!Thank you Jackie and also Ethan for their help. Highly recommend coming to Specsavers for your eye care needs.Lyndsey Neall
May 2023 by saxmanzzz
I found a nice frame, surprisingly cheap, the optometrist (not sure if that's the right title) did a good job measuring my eyes for the lenses, and I got a discount for being over 60. The glasses arrived in 2 weeks and so far I am loving them! They fit well, and the lenses (bi-focals) are so much better than my previous ones. I've used Specsavers many times and I've always enjoyed the experience and been satisfied with my glasses
May 2023 by Karen Kent
After a horrid experience at another local opticians, i had extremely helpful, knowledgeable and courteous help from Connor (apprentice) and James yesterday. In fact every member of staff we interacted with was polite and friendly. Would definitely recommend to others.
May 2023 by Chris Barnard
Good service and helpful staff with consultations and resulting services at a reasonable price.Only issues I faced was when collecting my new glasses, it took 40mins until I was able to be seen and everyone was sent to a small area to wait so a number of people had to stand
April 2023 by Eileen
I have found Specsavers in Bury St Edmunds extremely helpful. They have me endless advice and my latest set of sunglasses are awesome. Parking is a pain as you always have to pay to park unless you are disabled. When you pay, you do not always know how long you are going to pay but then that is not Specsavers, fault.
April 2023 by Elaine Pollack
Recent audiologist appointment with Jazz for removal of stubborn waxVery impressed painless professional and thorough. Thank you
April 2023 by Stuart Turner
Very friendly and efficient staff.
March 2023 by karen swanson
The time and efforts taken to carry out an eye test on my 94 year old mum (who has no hearing) was very much appreciated. All staff were kind, patient and helpful. Thank you so much!! ?
