June 2022 by Sunshine Sarah
Awful experience at the Bury St Edmunds store. Wanted to adopt a bunny, asked to pay for him & go and get our pet carrier & other supplies. They wouldn?t hold him for us. In the hour that we were gone, they sold him to someone else. We had visited this bunny numerous times over the last fortnight and after deciding to adopt, they let him go to someone else because we felt we couldn?t take him immediately that second.
My children are heartbroken.
This store made it impossible for my girls to adopt this bunny today.
We will never go in there again.
November 2021 by Jamie Titchener
A decent selection of animals, pets and associated products is available here. Larger selection than some Pets at Home stores of fish and aquatic products. Friendly staff, cheap fish but expensive aquariums, treatments, food, dry goods, etc.
November 2021 by Derek Thurgood
Has everything for the pet owner! And reasonably priced.
October 2021 by allie leat
wonderful staff . so helpful can't help you enough
October 2021 by Brenda Rash
Very polite and friendly happy with the service that they give
October 2021 by leo 69
Good store they got all i need
September 2021 by Ellen B
Great shop, loads of great products.Friendly staff my little Darcie the dog had an accident on the floor and I offered to clean it up ?but they come other with a mop and bucket and a wet floor sign ? then thank me for letting them know so they could clean it up ??Keep up the good work ??
September 2021 by Linzi Shaw
Shop is fine for essentials but doesn?t have a big range
June 2021 by Flash Lockwood
Excellent service. The staff were extremely helpful and knowledgeable while we were choosing items for our first pet cat.
April 2021 by Charlotte Dunning
Our first experience with TheGroomRoom and we want to thank you for welcoming us so warmly and caring for our precious dog, we were apprehensive as he is quite nervous, however you comforted us right away.
April 2021 by Chris Emmett
Last sunday i visited this shop to buy pet food for my dog...They none on the shelf and none in stock...I asked the assistant and she said i dont think we stock that food in this store....I said well thats odd because i always buy it from here regularly...oh she said ...well i will see if i can order some in for you...it could take up to 3 days...I said dont bother...Clearly soneone in charge of stock control isnt up to the task..
February 2021 by Elaine Boreham
Visited pets at home to acquire biscuits for my cat, that local supermarket do not stock. They have a great selection of food for both cats and dogs and can get bits in to pickup at a later date if not in store. Very friendly place.
December 2020 by Tony Price
BIG FAN.Second best food store in Bury St. Edmunds. I personally come here when I'm craving a bit of rabbit, and now with all the kids being lost they don't put up a fight when I gut the thing. Anyways, love the tender meat on offer here will be back, just wondering will there be a larger rabbit this time? Just wondering because me and the missus got through the smaller one in no time at all. Will be back.7/7 BIG FAN
November 2020 by M Serioux-Smith
Our local store is great - Everything I need for my pets under one roof. Friendly and knowledgeable staff, generous free parking, and helpful vouchers. Pets are welcome.Their ONLINE store is disastrous. Recently placed an other which never arrived as it got "lost" in their system. Gave them another try by ordering a dog crate. It arrived with a piece of crate broken off, and both the carry handle and pull handle missing. I had to go to the store to swap it for another. Will not be using their online service again.
February 2020 by Nat Bacon
I took my child to my pet pal today and thought it was really really good and the two staff members were lovely and friendly and interactive with the kids. Was pleasantly surprised with the box of drawings, bag of bird seed and certificates. Children got to touch the animals and ask questions
