March 2023 by Colin Jones
Ridiculously long waits to collect items ordered online! One person on the till up in the men's section. Kept serving customers at the till and ignoring all the customers waiting to collect ??
November 2022 by Bebe Wen
I pick up my order today and use the machine to put the number they sent you by text and the staff is very attentive and no queue. Excellent ?
July 2022 by stephen macaree
It would seem that the mens department Bury st Edmunds store is some form of Hub that sells store returns as there is a lack of choice, especially when it comes to Polo shirts
July 2022 by Denise Carranza
This place is a mess. You can?t find your size and the staff was so unfriendly. No one has a name tag on do you have no idea who works there, or who is trying to sort through the mess of clothing. This was my first visit and I am so disappointed.
October 2021 by BB 666
Good but very busy at time of visit.Men's section upstairs along with home section.Staff friendly and helpful.Some items were out of stock and not a great selection of men's clothing but might be due to the size of the upstairs floor.
June 2021 by Ryan
It's Next and does what it says on the tin.
September 2019 by Si Z
Small shop, can never find the size needed and when you ask for help is always too much trouble for them, costumer service almost non existent. Picking up an online order is never smooth. Rather shop online and get delivered at home.
October 2018 by Natalie King
Lorraine, the 'manager' needs a real lesson in not only how to treat customers but people in general. Disgraceful treatment of my elderly mother, blunt and rude. I requested to speak to the manager on the phone, at first she refused then I heard her ask my mother, "she's not going to be all shouty is she"? She was also eating when she finally came to the phone. She caused so much difficulty in my mother picking up her slippers that I requested a refund in the end so we could go elsewhere. Well done Next, another dissatisfied customer
October 2018 by Denise Webster
So helpful in the men's department when trying to sort a suit out for my dad.
October 2018 by Heather Love
Great sale! Spent too much lol
October 2018 by Lewis Younger
All sizes of mens clothes available which is handy for the bigger man line myself
June 2018 by ian coates
Smaller Next store with a subsequently reduced range, handy though as in the centre of Bury St Edmund with the Apex Theatre and plenty of places to eat nearby.
June 2018 by Christine Barker
Excellent customer service they know there products. Just love Next and I go to many xx
June 2018 by Anna M
The staff followed me around the store like vultures. I just wanted to browse, I don't want to be coerced into buying things.
Good customer service isn't always about going up to every customer and annoying them. Learn to read peoples body language. I ended up leaving without buying anything because i hated having someone breath down my neck, i went into debenhams instead.
May 2018 by Debbie Riley
I know a lot if people who love this store, yes the clothes are good quality but for me personally i would rather purchase 2-3 items than pay athd same for 1.
