January 2024 by James De Vile
First things first, I like KFC far more than I should. So I've been to many branches and recognise that the franchise model results in huge variation in quality between them. And I can safely say that the Bury St Edmunds branch is by far the worst KFC I've ever had the displeasure of eating in. Food took forever, which at least gave me time to clean the tables which apparently hadn't been cleaned for a few hours. There was rubbish all over the floor. When the food did arrive, they'd missed off half the order. When I asked where it was there was no apology or even recognition of an issue, the server just silently plucked the missing items from behind her and tossed them onto my tray. I ordered two hot wings, one of which was about the size of a 50p piece. I asked if it was a joke and this was received very poorly. The server went out the back and returned with two larger yet still oddly small wings, saying "they're the biggest we have". My Zinger tower burger was so hastily assembled that the mayo was along only one edge of the bun. Chips were cold and soggy. Just an overwhelmingly bad experience. Avoid this branch at all costs.
January 2024 by Zippingecko Hi
It was closed for matenince and i really wanted kfc. Had to go to burger king an absolute
December 2023 by Thuhin Ahmed
Worse delivery service, waiting long time to collect order but no one response. waste 30 mins , shame
December 2023 by Donna Spiers
If I could rate zero stars I would - ordered via just-eat, more than half the order missing and what they did bother to send was inedible.Handwritten note on the receipt ?no zingers left sorry call up store? and then no answer when we tried to phone. Side salad that was literally only lettuce, no dressing, chips stone cold. Beyond disgusted.
November 2023 by Gideon Farrow
Avoid avoid avoid. We drove 10 miles to this restaurant and spent £41 and when we got home we were missing a meal and spent about 30 minutes calling with no answer and when they answered they were rude and tried to palm us off to the kfc care team saying they couldn?t help us and that the kfc care team would be able to help with in a few day. They never apologised for the mistake i would not recommend to anyone.
October 2023 by Amy Bowers
Always expect to wait up to half an hour for your order as that?s usually how long they seem to take to cook the food and give it to you so it?s definitely not ?fast food?. Staff are always so slow at cooking and too busy chatting. Toilets are disgusting and only one door had a lock on it. Restaurant bins were over flowing and rubbish was under the tables and all over the floor, chairs covered in sticky bits of food and need a good clean. Also always check your order before leaving as they usually forget to put something in.
October 2023 by Courtney Rumsey
Bad experience food took 30 mins to get here, staff were rude as and wouldn't give me hot water for my tea so they gave a tea bag like seriously, a freaking t bag. Overall I wouldn't recommend coming to KFC in bury. COME AT YOUR OWN RISKhealth and safety hazards left right and centre. Kiosk won't accept pay and we hit our head multiple times on the hanging lights above the table this resorted in going to hospital for a conclusion. NO FORKSThere are also some inappropriate markings on the managers neckDietary restrictions: No dairy free
October 2023 by Harry Bagwandeen
I ve not been KFC for a while and seeing as there prices have almost doubled, will be a long while before I go back.While tasty and hot, I don't think they could have put any smaller bits of chicken in my 5 piece as I had the smallest in the place.Remember KFC, this cost more than the hourly minimum wage and was someone's main meal for the evening. Not the best value for £ is it? I was a bit dissapointed.
October 2023 by Rosie Piller
Service was poor ordered at a machine no till rolls in them so no reciepts given ordered coleslaw and beans but because they had no forks or spoons they substituted them both for gravy which I returned and asked for the 2 items which I originally ordered however we ate the meal which was not very appealing and never even got the coleslaw or beans . Certainly will not be visiting this store again nor would I ever recommend them the service was terrible and food was rubbish for the money they charge and the seats were absolutely disgusting
October 2023 by linda hitchings
The man at the front taking orders certainly knows his job, great with customers. Well done.
September 2023 by Alessandro Celona
Kyra and Aaleah were superb with their customer service!thank you for making special my nephew night.
August 2023 by Melissa Harvey
Spent over £100 on a delivery order, missed an entire meal, 4 drinks, 2 other food items and every dip. Tried ringing to report but refused to answer the phone.Absolutely appalling service, will never order again. Would not recommend to anyone.
August 2023 by Nancy Pringle
We keep trying you one more time because you mess our order up every time and this is the last time. How do you manage to miss an entire meal??It's literally on the screen in front of you.3 sides missingWrong drinksEntire meal missingNo dipsCan't get through on the phone to sort the order out because they just let the phone ring.Might need to retrain your staff.
August 2023 by Alice Williams
Made an order through Deliveroo and they missed all 8 packets of fries we had orderedLike fair enough if it was one or two packets but 8 PACKETS OF FRIES WHICH WERE CLEARLY STATED ON THE
August 2023 by Jordan
Good location right beside the cinema. Quick food?.sometimes. Not clean inside, tables messy but depends on the day you go.Parking: Parking lot behind after 6pm it is only £1.
