January 2024 by steve martin
Great Bank
December 2023 by Cosmin Sacagiu
I just went to HSBC in bury st edmunds and a staff member named Georgiana was very friendly and helpful.thank you
November 2023 by Trish Muxlow
Helpful staff
November 2023 by Peter Ibbotson
Stephen (manager) helped my Dad and I today with a few banking queries. He was so kind and helpful - really made such a difference. Thank you!
October 2023 by Living Z
The one bank for all customers. Kind and pragmatic staff, always ready to attend and meet customers' needs.
October 2023 by Mihai Bica
Appalling customer service. Inadequate public hours.
June 2023 by Franca Smith
Myself and my sister visited HSBC Bury St Edmunds two weeks ago so that my sister could open a bank account having recently returned to the uk! Having completed all the forms we were told to wait for a confirmation email and account details in the post ? over a week later .. nothing! My husband called into the branch to check on status and was told account was open and that info would be sent and confirmation email sent .. again nothing! So today we called in again and thank god Thomas Cox was working ? within 30 mins account opened, money paid in, online banking sorted ? Thank you Thomas .. you are a credit to the branch!!
March 2023 by Toby Cumberbatch
Seeing all the bad reviews of this bank prompts me to share my experience. About a year ago I opened an account at this bank. The staff couldn?t have been more courteous and helpful.
October 2022 by Buffy Wall
I have been a customer of HSBC (Midland Bank) for over 50 years and have ALWAYS received excellent service, both online and in every branch I ever visited. However what I experience by ALL three female members of staff on the 20th Sept, was appalling! Thoroughly unhelpful, totally lacking in relevant knowledge, disrespectful and even quite insulting, from what appeared to be the more senior member of staff! This specific branch simply isn?t worth keeping open! It?s a disgrace to HSBC!
July 2022 by Jordanna Whayman
Pointless to visit. HSBC staff add zero value. ?Go online.?
July 2022 by Jordanna Murray
Pointless to visit. HSBC staff add zero value. ?Go online.?
May 2022 by Anthony Cole
A bank where you can?t pay in cash with a paying in book. I visited today and as they have closed all counters for staff to be able to walk around telling you what machines to use instead of assisting. Don?t have a branch if cash can?t be paid in!
November 2020 by Rachel Watson
Shut on Saturdays? How is anyone with a job working office hours supposed to use a bank any more?! I hope this is temporary. The staff have always been very helpful, what a shame for them that you appear to be trying to close all of your branches by making them impossible for a lot of people to use.
November 2020 by Tatianna Creed
The worst bank you ever can imagine. I sent money abroad 12 days ago and it disappeared. Bank service is not existing. People in the bank are most unhelpful. Try to complain to hsbc, but the phone was never answered. So disappointed, I wish I never been with this bank.
November 2020 by J
Wondering if/when they will ever have normal hours? Being open for 4 hours in the middle of the work day is ridiculous.
