March 2022 by IAN BAKER
Theservice since COVID lockdowns has gone completely downhill.I had several instances of fraud, and neither have they prevented or solved any of them.Therefore I renewed most of my accounts with another bank elsewhere.
November 2021 by K
pathetic bank all round impossible to contact them or get an answer from anyone at all and I have tried and tried and tried, don't bother folks go elsewhere
October 2021 by Laura Flack
The opening times of this bank are ridiculous. 9-3pm weekdays when everyone is at work and then only 9-1pm on a Saturday! What about people that work all week and don?t work in town so can?t make those times!! It is infuriating!
August 2021 by Gordon Brimage
Bury St EdmundsNone of the staff really know what they are doing Which adds to problems and stress for its customers Please put a training plan in place for your customers
August 2019 by Anjelliex
Always a very long queue with just one person at the desk.
June 2019 by James Whatling
Very disappointing customer service - more of a â??canâ??t doâ?? attitude than anything else. Gave the impression that dealing with a couple of straightforward issues with my accounts was actually an inconvenience. Customers are the reason that we all have jobs.
June 2019 by Hannah Lester
Very poor customer service, just said no and didnâ??t offer any other options. Switching banks this afternoon
November 2018 by Lynn Russell
Poor customer service - waited 15mins in a queue. Then told by the cashier that my request to set up a savings account in the branch was "old fashioned" & not possible. The cashier was rude & insensitive!
June 2018 by bombay delaney
Great bank, very informative staff.
June 2018 by Nathan Beckett
Worst bank in town. Staff standing outside there office with nothing to do. Queue of 5 people but they "can't" help on the main desk. Bank somewhere else!!!!
February 2018 by lee pitcher
Unimpressed. Twice made special trips to the town to bank some money into my account only for this branch to close early due to bad weather or unforeseen circumstances. All the other banks in town are open !! Also tried to pay some genuine £50 notes in a few months ago that had unfortunately been through the washing machine only to be told they were genuine but they weren't going to accept them ??!!! I could either spend the money in other shops or send them off to the Bank of England to process (not exactly professional advice nor helpful)
October 2016 by heidi Hodgson
Do not call the number above as you will never get through!!
May 2016 by Paul Hebditch
Best bank in the world, far better service than most. The reward accounts are great!
