November 2023 by Neil Kellett
I had booked an appointment this morning to get a battery replaced, but I couldn't get the car to BSE. I got a lift and Aaron was extremely helpful, sourced the correct battery as I would take it away and fit and cancelled my appt. Good man and the sort of staff member you want to hold on to.
August 2023 by Ashley Borges
Restored my faith in Halfords.There?s a guy working at this store, Jason, who has restored my faith in Halfords. I hadn?t been to Halfords for years due to previous bad experience (not at this store) but it was late on a Friday and I was near Bury and didn?t know where else to go.Jason was excellent. He is passionate about bikes, offered excellent advice and tips. Was knowledgeable about what needed to be done and generally did a great service.
August 2023 by Pack n Play
This review is for Halfords install department. The store itself is fine and we have had a good experience shopping with them generally.We purchased a stereo system for our car and set our appointment to have the technician look at the car to figure out what parts they needed to install the stereo.When we went back for the install appointment they technician had nothing ready and made us come back a second time. The install took about an hour and when finished we noticed that our backup camera no longer worked, the cables installed were hanging down to the floor in the passenger side, and one of our break lights no longer worked. The Halfords technician was willing to tuck the cables back up (which they keep falling back down every few months) and he reconnected the brake lights. However, he said that he didn?t have the correct parts to fix the backup camera.The technician told us that Halfords didn?t have the part we needed but said he would find the part and get back to us. We never heard back and after two weeks started calling daily to find out what part we needed to get. After a few days of daily calls, promises that he would call back, and no response, we finally got through to our technician. He sent us a link to the part we needed to buy on eBay. We purchased the part, waited for two weeks for it to ship to us, and then booked another appointment with Halfords to install it. They did so and the part didn?t work. Again the technician said he would research how to fix the problem and get back to us. He never did and we haven?t been able to talk to our technician ever since.If you are going to get a stereo installed, DO NOT USE Halfords. They do not know what they are doing. Use a legitimate car audio retailer.
July 2023 by Wendy Hooton
Excellent service. Geordie efficiently ordered a specific cycle helmet for me as there were none in stock. I had a call a couple of days later to advise me it was in store. Stress free shopping! Thank you :)
July 2023 by zhou jine
Customer service is absolutely awful. I paid for a premium membership because it offers a free MOT test. However when I booked an MOT test, I still had to pay for an MOT test even though I had already paid for the premium membership. I?ve contacted customer service multiple times via email and calls and still haven?t gotten a response.
July 2023 by Julie Stemp
I visited the retail store yesterday after being advised by a lady on reception at the Halfords Auto Centre (where my lease car company had advised me to go) that they could not help me with a simple oil top up. Upon visiting the retail store I was assisted by a young man and a young lady, both of whom went out of their way to help me, despite them not usually dealing with lease cars so not having the relevant info in their computer system. A quick call through to the car leasing company and the lovely customer service gent was able to advise how this the issue could be resolved. His customer service skills were truly outstanding, as was his excellent efficiency. Ditto for the lovely young lady who then put the oil into the engine and checked that the levels were correct. She was extremely knowledgeable, explaining what she was doing throughout. I truly hope both Assistants read this review, they will know who they are! ? thank you both
May 2023 by Sandy Powell
On collecting the new bike:The front reflector was not securely fitted, i had to request this was adjustedThe bike was handed over to my son without any guidance on seat hight or details of general bike careNo details of bike cover was offeredThe assistant handed over the bike and then went to another customer who he clearly knew.Custimer service is appealing...
April 2023 by Mrs H
Needed new speakers fitted in my car as I'd blown two (oops!) Popped in one Saturday, initially had to ask for someone that knew what they were talking about as the young lads I first spoke to told me I'd have to take the speakers out myself in order for them to assit me!!! Thankfully I was put onto to Fabio who is brilliant, helpful, friendly and knowledgeable. I wasn't totally happy with the speakers initially but he rectified it and now I couldn't be happier. I'm enjoying my car more now because of him. The best customer service I've ever received - thank you so much.
April 2023 by john Stewart
Great fitting service by Halfords sorry I've forgotten the guys name. Great job done wiring all hidden away nicely top service and a great guy thanks again. Fabio was the guy your a Star keep up the great work and service.
April 2023 by Denise Mills
I would not have awarded any stairs for this repair service had it not been for the fact that when I complained to a member of staff, Pabio, he carried out the polishing and completed the tiny windscreen chip repair. The female member of staff who carried out the initial repair had left when I returned to pick up my car at the time given. It was hard to see if any repair had been done, the glass was rough and the area not polished or smoothed. In my view she had done an unprofessional and rushed job and I do not recommend this service at the Bury St Edmunds store.
April 2023 by Ash Asasi
I been visiting store at Bury st Edmunds a lot.staff are very helpful and friendly, specially very kind and wonderful Beth.she?s very experienced with smiley face. Very pleased with service and great quality of work.
March 2023 by Elizabeth Salkus
Lovely lady with blue hair (sorry I didn't get your name) was very helpful with fitting my new wipers and showing me how to do it myself. Really friendly interaction and demeanour!
March 2023 by Michael John-middlemiss
They had the product i wanted in stock, at a good price and fitted them immediately.What more could you ask for?!
February 2023 by Matthew Porteous
Dreadful experience.Web site would not let me make a purchase without my car details. Item I wanted was not car related at all. Don't they also sell bicycles?Item "in stock locally" though a visit to the shop denied this before I ordered on line (which I why I went on line).Then next day had in quick sucession an email.saying item ready to pick up and 5 mins later one saying order cancelled. No explanation no apology.I was under the perhaps mistaken idea that if an item was not in stock locally it could be sent there for pick up. I would not have minded waiting a few days.Oh well ebay it is then.
February 2023 by Alex
Went in for a rear wiper blade. Was greeted by a young chap called Matt. He asked if he could help and showed me the tablet picked out the blade for me and asked if I needed anything else. Served me at the till and opened the door for me and my baby to leave. Great service thank you Matt. Just what I needed.
