July 2023 by Google user
Called up yesterday to order an alternator for our van. They told us they would order it in for collection today and reserve it for us. However, when we went in to collect it today they had sold it someone else!! They then told us they could not order us another one as they no longer had the stock from the warehouse. Really disappointed with the service and quite frankly shocking that they sold our part when it was specifically reserved for us. Will not be using them again. Now we have to wait a week to get another one from a different company. Very annoyed is an understatement.
January 2023 by Andy Crabbe
Picked up some parts must say the young lad on the counter was good at his job very pleasant young man they hold some good stock but you can order in like I did there is a car park outside the shop but I would say its a bit small overall service and staff we're spot on
January 2023 by Robert Clifton
Staff were friendly and knowledgeable. Store was neat and tidy.
November 2022 by Jacqueline Challenor
I came in and the tyre I needed wasnt in stock so Chirs went out and collected it for me, there was another male that was also lovely who did my tyre, lovely staff would recommend :)
September 2022 by Marco santos
Very professional and friendly staff. Got my order in no time. Very nice experience.
July 2022 by Claire James
Great experience this afternoon. 1 Member of staff was clearly under pressure from constant phone calls and volume of customers in the shop, however he maintained good customer service and ensured that everyone was assisted efficiently. I had a click and collect order and cannot fault the service received, Thank you.
July 2022 by Alesk Gray
Someone decided to put my order back into stock, even though I went to pick it up a day before the deadline on the email!Then to add insult to injury, try to charge more to buy it again!They obviously have too many customers.
July 2022 by Gordon Brimage
Easy to order and collectRefund on one item for fitment issuesStaff pleasant enough
July 2022 by Sarah rankin
Lady was very helpful and brilliant service all round thank you so much
June 2022 by Teresa Ames
Staff really didn't know where my parts on only one person on desk and more staff in the back
May 2022 by Dan Challenor
Ordered a couple of wipers from them via their website. Picked the click and collect option and picked them up 10mins later.Served by a polite young man with a beard, in shorts.Very painless experience, only set back was I had to wait for someone to come to the kiosk, I waited for about 5 mins as they were outside, I was the only customer in the shop. Maybe install a bell or door alarm to make staff aware.
May 2022 by Chaldani Chaldani
Ordered a couple of wipers from them via their website. Picked the click and collect option and picked them up 10mins later.Served by a polite young man with a beard, in shorts.Very painless experience, only set back was I had to wait for someone to come to the kiosk, I waited for about 5 mins as they were outside, I was the only customer in the shop. Maybe install a bell or door alarm to make staff aware.
May 2022 by Ivo
Hi, nothing against bury branch, but company n their customer service is a utter shambles. Bought a starter motor, picked the most expensive option Bosch, booked garage took a day off just for the part to be too long and don't fit, funny enough so called Bosch part had no Bosch markings on it, ordered Lucas one that fit perfectly. Lost time and money having to pay garage twice n loose my time n petrol money traveling constantly. Still waiting for some kind of compensation... Stay as far as you can from this company...
April 2022 by stephen coe
Staff very rude i was told that I can not park near because they were expecting vans backThree staff ganged up on me making me feel awful
January 2022 by Richard Kirk
All parts ordered ready promptly. All correct and now fitted
