March 2024 by Sylvia Watson
Helpful, knowledgeable and patient staff.
December 2023 by patrick king
It's a EE store. You know what you're going in for, but the staff in the store were very helpful and polite
October 2023 by Andrew Carter
Went in to upgrade my phone and I was served by Cameron who was fantastic in every way! He helped me with anything I needed, the whole transition was very easy and smooth, and he was very kind and benevolent. I no longer have an EE store in my town and I have to drive quite far to come to this one, but with the service Cameron gives, I will happily make that journey each time.
August 2023 by Darren T
Lost a star due to a bit of a wait with a que of 12 year olds being brought £1000 iPhones but they eventually got the job done, SIM replaced and worked first time. Lost two more stars due to their insistence on taking photographs of my driving licence and myself to verify who I am. Which is curious because over the phone EE was was able to validate who I am without the need to do this. This information is collected by a third party and stored for 6 months which is disgusting. There is no need to do this since EE can evidently verify a user without such means and even if that is the case there is even less of a reason to store this for 6 months.In fact I've taken another star off because in writing this I'm even more annoyed and will seriously consider moving else where upon contract renewal simply because of this policy.
August 2023 by Dee T
Lost a star due to a bit of a wait with a que of 12 year olds being brought £1000 iPhones but they eventually got the job done, SIM replaced and worked first time. Lost two more stars due to their insistence on taking photographs of my driving licence and myself to verify who I am. Which is curious because over the phone EE was was able to validate who I am without the need to do this. This information is collected by a third party and stored for 6 months which is disgusting. There is no need to do this since EE can evidently verify a user without such means and even if that is the case there is even less of a reason to store this for 6 months.In fact I've taken another star off because in writing this I'm even more annoyed and will seriously consider moving else where upon contract renewal simply because of this policy.
June 2023 by karen sloots
Lovely cheerful staff ..Dom helped me upgrade my phone and I would give him a 10 out of 10.. fantastic guy and staff
June 2023 by Andy Dickison
I had some trouble with my phone ,called in excellent service they advised me to call in at samsung in Norwich ,because I'd get it fixed quicker which suited me ,left my phone with them 24hr later delivered to my door highly recommended ee bury st Edmunds for customer service thank you guys
June 2023 by Ben
Very helpful and professional. It's a small shop
May 2023 by Robert Taylor
So very very helpful even though they could not sell me the phone I wanted on the day I couldn't be more impressed especially Dom.
April 2023 by Susan Monkman
Exeptionally good customer service from this shop in Bury St Edmunds, Suffolk.
December 2022 by darkninjamoose
Just awful all round, from the staff nit really interacting or caring, next to none on sales pitch to information given, no help on information on phone delivery, no offer of other products like phone case or add ons, no knowledge or phone being bought, just all round disappointing .. use their call centre much better
November 2022 by Judy Willcox
Very bad experience nobody can unlock my new phone for me
October 2022 by Teresa Barker
Usually this shop is so busy but I caught it just right with only a short wait and they sorted out my phone problem very quickly and efficiently
July 2022 by toni tyrer
What can I say about this store, the staff went above and beyond, we went in there twice with issues with a phone over heating and signal dropping. And Dan was fantastic he helped in every way possible. I contacted EE as he advised and to be honest the costumer service over the phone was shocking, they sent me a faulty phone and wanted me to go without a phone for 12 days until it can be upgraded. So we decided to add an extra line and cancel and send back the old one online. Never again will we purchase a phone online. We called the store in bury and they were happy to help and we got there a few mins till closing time and they still went above and beyond. Thanks guys!
July 2022 by Carlos Pereira
I was very well attended by Matt. He was very professional, helpful and the environment was very welcoming. Thank you
