March 2024 by Jane Ford
Visited the opticians. Very pleased with examination and advice but haven't got my new glasses yet so can't say about them.
March 2024 by Sophie Johnson
a month ago I would of rated a 5 star, come in to buy some bits Saturday and you had a awful man working on the self service (well he wasn't exactly helpful and very rude) where have all the lovely women gone that were working last month. There was just one gentleman who didn't look like he wanted to work in boots. I couldn't of asked him what concealer colour would be best for my skin. Also had to stand for 10 minutes at the self service till, because my eyeliner not being heavy enough for the scales to acknowledge it. He saw that I needed help but proceeded to serve someone at the till.
February 2024 by Ann Kew
A VERY big shout out for Teddy at the Bury St Edmunds store who went above and beyond to sort out my Advantage card. Thank you Teddy, you were marvellous.RegardsAnn
December 2023 by Lola 90
Stood at Boots health desk trying to purchase medicine for 15 minutes! 3 members of staff ignoring 3 customers in queue whilst they serve prescriptions only. No acknowledgement or eye contact, just a non manned service that is not in service.
November 2023 by Peter Armitage
Very helpful and got more than I went in for.
November 2023 by Origin Health
Awful customer service at the pharmacy, slow, incompetent, unhelpful and rude, avoid!
November 2023 by Derrick Burke
Needed some photos printed out from mobile phone. Young shop assistant did it all for me. Very helpful
October 2023 by Ben J
Went in to buy medicine from counter and staff member was abrupt, unfriendly and unhelpful. Didn?t have a clue about what I was looking for so I left. Went straight across the road to Croasdales pharmacy and it was the difference between night and day. Staff super friendly, couldn?t be more polite and helpful and new exactly what I was looking for.
October 2023 by Irina G
At the pharmacy, there are extremely long waits and constantly messing up prescriptions and collecting times. There is no respect for the older generation who has to queue up for long periods and is made to go back several times before prescriptions are ready. Every staff says something different and customer is always made to feel like an inconvenience.
October 2023 by R yildirim
Ridiculous system everyone should check price after payment cuz they putting different price on till when we check in different time and everytime they putting a few pound more when we talked them they said sorry but still some problem happening today is 5. or 6.times happend.Boots is a big company and have to be fix this problem.
October 2023 by Elsa Kjolner (Nana49)
Poor service at the pharmacy. Prescription not ready. They were adamant that I always bring the prescription in when they always have ordered the repeat. Very unpleasant
September 2023 by Ann McLauchlan
Well it would be decent if this shop would answer their calls for pharmacyUrgent return call so what dies in do spent 39 mins twice waiting to get an answer Never happening so think our business will be taken somewhere the customer matters They call Ed me and asked me to call them back No answer. My husband who is 82 walked up and tried to find out what they wanted they had not a clue no Idea who from the pharmacy who called no name was left on the phone call .We are frail both in our eighties . Bad service .
July 2023 by Penny Clarke
I had the lovelyest lady do my make up today she was supper friendly and did an amazing job one my make up l love it thank you soo much x
July 2023 by Sue Ci
Great staff, just wish the Pharmacy and Customer Service would pick up the phone.
June 2023 by Val Everett
I get my pills from Boots and I find the people who worked in there are very helpful and polite have been with them for year's xxxx
