February 2024 by Jonathan Ball
Worst tool station ever, been in several times & found them be most unhelpful & rude. They've picked wrong orders when I've gone to collect stuff. & tonight they couldn't even get my 5% discount to work. Never using this shop again
September 2023 by Ian Beresford
I recently visited to get some replacement parts and Ted (I think that was his name) was very helpful and provided a lot of advice. Excellent service.
September 2023 by Debbie
I had a split order. One item was on 24hr delivery to store. I wanted to check this had arrived before I set off to collect as the email didn't specify what was ready for collection and it hadn't been even close to 24hrs. The phone number provided is general call centre. I was 42nd in the queue!! There is no way of contacting the branch and I didn't have all day to wait for them to answer.
June 2023 by Mark Knowles
Visited today very helpful chap, Ricky, sorted me out, very knowledgeable indeed.
May 2023 by Gary Trimmer
Really good addition to Beccles.Had great service and staff very helpful.
March 2023 by Stef Lee
The most friendliest and helpful team!
September 2022 by Steve Viner
Very friendly and professional service.Great products at great prices.Highly recommended. ??????????
September 2022 by Slh
Went into here for a product, even though they didn?t have the product available they went above and beyond to check availability and other alternatives. After understanding I did not know much about DIY they put everything in simple terms for me to understand. Fantastic customer service
September 2022 by Shaun Lewis
This shop has everything! If they don't have it in stock they get for you. Really helpful and friendly staff with a sense of humour. Thanks guys. Liz Barnett
September 2022 by Alex Capewell
Tim was very helpful and gave some great advice!
August 2022 by Samantha Leggett
After having a new sink fitted, the plumbing under the sink needed some adjustments as it was leaking.Being a DIY novice I went into Tool Station in Beccles armed only with a photo and a complete lack of knowledge as to what I needed to resolve the problem.The sales advisor was very helpful, he spent time discussing the problem and possible DIY solutions and even though the end decision was it was probably best to call a plumber or a friend with enough experience to fix it, I really appreciated the time and the advice he gave me.
August 2022 by Brian Harley
Andy at rhe Beccles Toolstation was super helpful. He tried to find em an alternative product for one that seems to be discontinued, and although the one he found me wasnt a match, his customer service was outstanding. Thanks
July 2022 by stuart.a. mollett
Very unhelpful staff really didnt want to be there, a simple question was asked and a absolute blank expression from the staff behind counter. Did not have what was showing in store online, Toolstation is no good as a trade service as could not send or have delivered to the store in beccles from the Norwich store.Unbelievable that you cannot send stock internally, that is the last thing any tradesman wants..... to drive around visting other stores to get items. Now have to travel to Norwich but staff did not tell us which of the 3 stores has item
May 2022 by Marion Harrigan
What amazing service we got from Ricky the other day could not have been more helpful with us. Great service very friendly and took his time to explain options thank you Will be back again .
May 2022 by Sonia S
Lots of items in the catalogue, very friendly chap at the counter. Well worth a visit.
