January 2022 by Becky Cassidy
Never had an issue at this practice ever since I joined about 4 years ago. I always get an appointment straight away and every doctor I speak to (when it isn't my usual one that I do see/speak to mostly) have been very helpful. The receptionist who I think must live there as its always her who speak to me bless her is lovely and so helpful. Seeing other people's low ratings is a shock to me as I've never had an issue
July 2021 by Beth Read
receptionists are bullies
May 2021 by Maureen Williams
I have just found the feedback for Stoneydelph medical practice and particularly Dr Vija's surgery. I cannot agree more. I do not contact the doctor regularly but when I do, particularly over the last 14 months I have been lied to, treated with rudeness and as if I was a nuisance. Even though the centre doors have been closed to patients. I officially complained to NHS England last year. This was dealt with, but on the odd occasion I have had to contact the surgery since, there is no more help. I have tried to contact a doctor since Friday, it is now Tuesday. This morning I dialled every 3-5 seconds on recall from 07.59 to 08.44 when the call was answered. I was told there are no appointments available for today, I will have to call again tomorrow at 08.00. I burst into tears, don't know what I have to do to talk to a doctor. I have had enough I am now changing doctors and can only hope the receptionists are more empathetic and helpful and that I eventually can talk to a doctor.
February 2021 by lloyd bashford
Slow, can never get an appointment, when you ring it just rings through to voicemail 10x over, and when you do get in the problem 9/10 doesn't get better
November 2018 by J McDonnell
I visited Stoneydelph Health Centre on Monday 22nd October 2018 at approximately 11:30am after trying to ring the practice several times. I was looking for advice following back surgery and who the best person would be to speak to in order to obtain further medicines. Unfortunately my experience was brief and was completely unsatisfactory. There was a sign indicating that if I was looking to check in for an appointment then I should use the automated check in desks. As I did not have an appointment I politely asked the receptionist if i could ask her for advice and I was greeted with a grunt as she had to get off her chair and walk no further than 1 yard to come and speak to me. She was absolutely obnoxious and utterly rude to me to the point where i had to leave the practice completely. i was trying to explain the situation i was in and she rudely interrupted pretty much every sentence I made. As a receptionist is the face of the Centre and is the first person who you should speak to, I believe she has tainted the reputation of the practice and should be ashamed of the way she has just acted.
