October 2024 by Steve and Valerie Horne
Customer service at costa today was terrible young girl working with Rosie clearly had issues paying no attention to my requests had to do my coffee three times to get what I asked for very poor service from a valued customer. Not happy.
September 2024 by Cheryl Smith Smith
I should have wrote this a while ago but been busy. When I visited with my partner the other day, a young man and young lady were greeted by a challenging customer who was making staff aware of her allergy but in doing so, completely disregarding the Costa process that is mandatory as the staff explained. The lady some-how took this to some offence and declined help and said to leave it. I was the next customer and told the young girl on the till that she did a great job at remaining calm. Well done to both the young adults on shift, they responded very well to the abuse and challenging customer they were faced with. Coffee was good, customer service was good. Will be returning for any more late night trips when the others are shut.
September 2024 by John Mac.
I brought a drink while waiting for the coach to take me to my destination
September 2024 by Craig Jackson
Ignorant young lady wasn't interested in serving customers
August 2024 by Krum Ivanov
Very good coffee and friendly staff
June 2024 by Michael K
Great customer service, great team. It's nice to see friendly ppl with positive energy especially in the morning.
Thx guys
February 2024 by Sofia Claire Benvenuto
Why you advertise as 24 hours, but have no one manning the shop? and when me and a queue of 6 people asked Moto staff why no one is at the counter, staff replied ?because we?.they closed the tills?. When I questioned « sorry to ask, but the website says you are 24 hours open? » she looked shocked, the says « oh because once they close the tills, it takes an hour to re-open them ». A gentleman near me said « well I questioned your head office before, they said should not take more than 10-12 minutes to re-open them ». She again looked shocked and not knowing what to say, and after a while ?oh it?s because it takes at least 15-30 minutes to restart them?, and the gentleman next to me said « we?ve been here longer than 30 minutes ». She just walked off then and stopped answering all together, so we all left! Not 24 H then. Also, maybe check your staff are not actually taking the actual mic of you and fooling around, then making excuses when questioned?
January 2024 by The Stormtrooper
I always stop here in the early hours of the morning for a coffee on my drive back from Birmingham after a night out.The place has plenty of seating & is well lit. The workers usually work alone some are pleasant, some are notBut tonight 12th Jan 2024 I had the pleasure to be served by ?Jon? who was not only the ?most polite ? person I have ever encountered but really cared about giving the customer what they require.Excellent service, super polite & very professional ( even at 00.25 am ! )I hope to be served by him again the next time I pass for a coffeeParking: It?s a service station so plenty of free parking
December 2023 by mart9125
Friendly service and conversation, very happy to help, seasonal drinks were a delight. Very much recommend. I'm also surprised they were open at 2am. Thank you for the drinks!
November 2023 by Adnan Hrsumovic
You pay 35 pounds for parking and they cut your tarp in a couple of places
November 2023 by Phil M
£4.05 for a coffee in a paper cup. ?Can I have it in a proper cup please?. ? no?
September 2023 by fiona bennett
Got all the usual stuff
August 2023 by Aliyah
Costa is always nice
July 2023 by Abdulaziz almalki
This is my second time getting coffee from Cost Coffee, and unfortunately, I'm disappointed with the service. The staff seems indifferent towards customers and their wait times. It feels like they completely ignore the customers, which is disheartening. I hope the management takes note of this and works on improving their customer service.
July 2023 by John Jones
Love costa
