February 2024 by Claire Gordon
Lovely store, foodhall is really nice, spotlessly clean, food very nice and tea was lovely, you get 2 cups from the pot. Staff serving were very good, its a little pricey but not complaining as it was so nice. There is an outdoor seating area overlooking the canal which will be lovely in summer.
January 2024 by Mel Batista-Cabrera
Great products but can be a bit pricey...
November 2023 by kieron smithson
Fantastic service from the lovely Staff in the cafe on lunchtime. I was mid way through a 100km+ ultra and they looked after me, served nice yummy food promptly and the coffee did wonders. So nice to get my water bottles filled up.Great work team, thank you ?
November 2023 by Neil
Don?t buy iced Mocha as the kid doesnt know how to make it. Made it and it was hot at the bottom and very watery. No cream added. Avoid.
September 2023 by Karen Bolton
This is an amazing store to shop every week as it is always fully stocked .. low rating because every week we have the same issue .. one cashier on tills with queues of people with trolleys .. it takes me as long to do the food shopping as it does to get through the queue at the cashier tills .. Thursday last week 2 members of staff with their backs to the cashier tills gossiping about personal business with a queue of 6 trolleys full at the only one cashier on till who never rang the bell to alert more staff .. I had to personally go over to the young man and woman gossiping asking them to turn around and look at the situation that they were not monitoring the tills and that another cashier was needed .. I actually was doing the Managers job which nowadays is never around and was told they are always upstairs .. so how does the manager of this store manage their staff if they can?t see them? Every week same situation frustrated customers can?t get served efficiently .. and no I?m not going through self check out with a trolley full .. just want serving efficiently to the ways that M&S used to when the store first opened..
September 2023 by Fiona McGuire
Lovely spacious store, great produceVery helpful, pleasant assistant Mark who went over and above by looking after my shopping while I went to the loo
September 2023 by Nick Martin
A much more pleasant shopping experience than with the supermarkets. Generally friendlier customer service too.
August 2023 by David Backhouse
Consistantly, good quality produce in this convenient store. There is also a cafe, and a click and collect counter.
March 2023 by Peter Underwood
Usual M&S quality and a good cup of coffee
December 2022 by Jonathan Bennett
I love a m&s food hall , perfect for picking up something a bit different and delicious, always good quality products, and it's great for watching all the other customers pretending to be posh ???Oh and the car park is extremely tight
November 2022 by M
Unfortunately I had a bad experience with the manager at this store. I asked her for help to find something and she told me to ask someone else because she was too busy. I wouldn't normally mind that, however it was the way she said it that made me upset. She then was rude to another customer while I was in the store. Definitely won't be going back there and wouldn't recommend it either!
November 2022 by Ian Smith
Went before Christmas, thought the layout of the shop was awful, no flow to the shop! Not really a good selection. 1 positive tho, shop staff where friendly
November 2022 by averil rogers
I would like to compliment and thank the gentleman who assisted me this morning.I had about half a dozen items in my basket and went to queue at a till. This gentleman came over to me looked at my basket and took me through the self service section, actually scanning each item for me. He was very pleasant and jovial, unfortunately I forgot to look at his name badge, but it was around 09.15. His customer service was brilliant and I thoroughly enjoyed our short chat. Thank you very much. This restores one?s faith in human nature.Averil
November 2022 by Tim Bebb
Use this store regularly and it's normally good, however went in on Friday the 21st of January 2022 at around 6:45 Pm. Had to wait for the nearest shop assistant to finish his personal conversation with a friend before he could come over to authorise the purchase of some wine. He came over, didn't even acknowledge me in anyway, flashed his pass under the scanner and went back to his conversation. I actually went over to him to tell him how I felt as I could not believe how rude he had been. There are other reviews on here with similar experiences. M&S need to review their customer service policy/training, it's not the cheapest of stores so they need to excel in other areas. Rude beyond belief.
November 2021 by andrea k
Always a pleasure to shop here. Very friendly staff and great choice. Would have given 5 stars, but today the store seemed untidy and once again some customers didn't comprehend social distancing. A polite "excuse me" or "would you mind if I chose my item so you can continue to look" would make people aware you are waiting.
