February 2024 by Shell Tucker
Absolutely awful.Asked for repeat prescription from chemist. Got my meds missing my important pain medication. Rang the surgery to get told they had cancelled my repeat prescription for my pain meds. I have Fibromyalgia. Frozen shoulder. Disc degenerative disorder. And other things that give me pain. I know will go into detox as I can't get my pain meds till seen a doctor. As it's not an emergency I have to wait.i wasn't informed about it they just refused to give them.
October 2023 by Carlee Richards
The appointment system is abysmal. Why are telephone appointments different to face to face appointments? They should run in exactly the same way, not an hour over the time you are given. In fact, they should run even more efficiently given that doctors don't have to get up or go anywhere, you are sitting at a desk.Very lucky to deal with the same GP more than once, which is terrible for continuity.
February 2023 by Bev James
I have telephoned the practice on two occasions over the last week and thetelephone was answered promptly both times by Sandra. My enquiry and appointment request was dealt with in a kindly, helpful and efficient manner.
November 2022 by Heather Bird
Since going into special measures I have had to go without my medication twice within two months I would not recommend this practice and will be moving.
November 2022 by Gemma Brammer
Great service, quick appointments
November 2022 by Amy Jayne
I swear this surgery gets worse by the day. One of the receptionists acts like she's the queen of the surgery and has power whether you live or die, I could get in touch with the pope easier than I can get intouch with the surgery and I'm not 100% convinced Dr's still work there because you never get to see them. This surgery needs a Christmas miracle!! Nothing else can save it!!
November 2022 by Lady Betty Gibson-Martin
I can't leave a review without adding a star... Which I don't think is deserving... Call them and I am number 4 in the queue, 27 minutes later I'm still number 4.... What is it that the staff are doing? Are they booking holidays and making brews, are the phones manned or are they kept on silent... Terrible
November 2021 by Sarah Sims
Absolutely abysmal service, getting the prescription wrong on one occasion then the Dr not even signing the repeat prescription on another occasion and to add insult to injury you cannot get through to speak to anyone on the telephone to arrange to collect your prescription!!
November 2021 by Akori
appalling that this doctors doesn?t even have a cue for calls when busy, trying to report a bereavement and just having the phone line repeatedly cut because they are ?busy? is shocking.
November 2020 by Lana Tucker
Worst doctors I've ever known in all my life.
November 2020 by Lorraine Bromley stockton
Been a patient at Weston Coyney practice for a VERY long time now (30+ years) and have never known it to be as bad as its been for the last few years!!! I hardly need to go to the Dr's but every time I do, I have always been made to feel like I'm wasting his time. Its almost like he can't be bothered to talk to you, doesn't really listen to what you have to say... I've had a nightmare the past couple of months trying to get to get either the Dr or Nurse to see me, as I've had an emergency that needed attending to. Every time, I've been told "there's no appointments available". In fact, it took a female Dr (who was genuinely lovely I may add) that doesn't even work there to refer me urgently to the Hospital after speaking to her on a Saturday morning while I was at work! When I rang last week to ask someone for advice about my stitches, as they were bleeding and painful, I was told "there's no one available.. You'll have to go the Haywood or go back to the hospital you had your Operation with" before the receptionist said "bye" and put the phone down on me! That was after waiting in a queue 25 minutes to get through to them! My stitches are due out tomorrow, the surgery messaged me this morning to say that this has been cancelled due to the nurse being off work, and they have no more appointments until another 10 days time, so it's up to ME to ring the Haywood or wherever to get them taken out.. Beyond a joke.. I've finally had enough and will be looking to register at another surgery soon.. Hopefully one where patient care is more of a priority!
November 2020 by Kristiana B
Honestly an absolutely shocking service - after needing an emergency referral to the hospital by my GP, the inefficiency of the receptionist system meant this took much longer, was much more stressful, and required a ridiculous amount of me calling up to try and sort out my appointment as nobody seemed to have a clue what was going on, paperwork got lost, I got booked into the wrong hospital, and didn't receive the information I was supposed to regarding preparing for my hospital appointment. It made the whole thing extremely difficult and stressful.I did have one very helpful, efficient GP, but the other GP rushed me and made me feel like I was wasting his time. However, any efficiency from the GPs is completely useless when in conjunction with the reception service.
November 2020 by Jenny
Not happy my girl was in pain the 111 advised me to call the docs the people at the desk mocked me but I was following my instructionsYou need to re train or get new people in to make it a friendly place to want to come and book people like I don't feel comfortable coming.Update your system your times your open and why do I always call it hangs up if busy... silly
November 2020 by Janine Lockett
The receptionist Georgie or what ever her name is is a rude human being. Dr jaswail and his partners know and advised me to ring for my prescription and that despicable woman wouldn't sort it. Now I'm going to be in agony for the next 72 hours till I can speak to somebody with manners. This woman shouldn't be in a job where people are intouch.
November 2020 by Kelly Pennell
The doctors are terrible! It?s surprising how they even managed to qualify as one!Very poor service. I shouldn?t have keep going a&e to get treatment just because my doctors are too stupid and have no time to look into the issue!
