March 2024 by Kerry quaqe Smith
LITTERALLY never pick up the phone ! Tried to call them continuously now for over 2 weeks
March 2024 by Hide & Silk
Given the wrong prescription: saying I need near sight correction and that I have astigmatism - I have neither. My near sight is perfect. I'm just wondering whose prescription I got and which poor soul got my prescription. They're impossible to contact without actually going into the store. Will be finding another optician.
February 2024 by Liz Shaughnessy
Excellent service provided by eughan today. He went above and beyond to help. All staff were super friendly. I shall be returning from now on due to the customer service I received today
February 2024 by Luke Tear
Good luck getting them on the phone. They screw up your contact lens subscription and then don't pick up the phone for 2 days.
December 2023 by Magdalena Giczewska
No one answer the phone ! ever!
December 2023 by Stevie 123
This branch is totally horrendous to contact via telephone. They ignore incoming calls completely. 20 minutes ringing and no-one answers!!!! Utterly disgraceful. And no error, not once - about 8 times.. on 2 separate days. A ringing phone is not a problem - just ignore it. Sometimes they cut you off on answering so they don't have to talk to you. Other times it just rings, and rings and rings and rings. Customer service = -100. Will I use them again - NEVER! What is the point if they cannot answer the phone to advise me if my glasses are ready! Shameful.
August 2023 by simon fernyhough
I went in to get my new glasses adjusted but unfortunately whilst trying to heat the frame arms to adjust, the lenses were affected by the heat which caused them to distort. The staff were very apologetic and quickly arranged for a new pair of replacement glasses to be ordered. It appears that this has not happened previously and there are lessons to be learned when heating glasses fitted with transition polarised lenses to avoid this happening again!
August 2023 by Caroline Peebles
Great I love my glasses can?t wait to get them
August 2023 by Adrian Mark
Excellent eye test provided with very attentive staff. Very impressed
July 2023 by Michael B
Excellent staff and very professional. Everything was explained to me fully and i found the experience very good.
June 2023 by Steve Abene
?I have recently just taken my son to vision express after I have used them for years to have his eyes tested. I have always received excellent service. The staff are also extremely helpful when it comes to choosing from the numerous selection of frames.?
June 2023 by Laura Kandola
Staff are always very helpful there. No pressure sales unlike specsavers. They're really good with my son too. The only thing I'd say needs improvement is the times on answering phone calls as I can never seem to get through even after 20 plus mins on hold.
June 2023 by Fan Man
Why say your phone calls are important when you never ever answer despite me holding on the end of the line with your message repeating for 20-30 minutes on 6 occasions and still no answer !
May 2023 by Mr Tee
Highley Recomended . far better than sp---avers.Hazara greeted us and made us feel very comfortable and at ease. All the staff were very freindly and didnt rush us. Loads to choose from at all price ranges. Very pleased with the glasses and 1st class service . Thank You.
May 2023 by Mark Allen
Tried calling over a three day period and the phone never got answered, gave up every time!