December 2024 by Wheelz Out and about
Best subway ever. Always friendly staff and you can eat in. Mind the wonky table. Lovely food. I recommend the Philly cheese sub and snag some chocolate cookies.
Parking: It?s a fuel station aswell.
November 2024 by Kai K
Ric is an asset to your company. Fantastic customer service, went above and beyond to serve customers. Made our experience of subway brilliant. Thank you, hope to visit again.
November 2024 by Olivia Jennings
Had a few issues with just eat, just want to thank Tanya when she shouldn?t have to for fixing there issues. So lovely, excellent communication! Shes a star to your team!
September 2024 by Andrew Bennett
Well, here is the feedback i've tried to send to subway directly but as i didn't get as far as placing an order there isn't a way to do it directly through their website- so i'm hoping someone will see it and respond.
Dear customer service team,
I am writing to express my concern and frustration at the terrible customer service at this branch of subway. On my two previous visits I was annoyed at how long the team ignored me before taking my order (there was no queue either time) but assumed maybe they were having a bad day or an important conversation - on the second occasion I had just finished a 10k run and was starving, so i didn't have a choice but to wait until they could be bothered to serve me.
Today I thought I'd have one more try and was ignored completely, to the point that I ended up just walking out without placing an order. There were no other customers in the store and three members of staff behind the till. The gentleman was preparing something (maybe an online order) but the two women were just chatting and joking. I waited until they finished one conversation and thought maybe now they'll serve me, but they just looked at me and then started another conversation. There was no communication with me at all, not even a "hello, we'll just be a minute" - just absolute and unbelievable ignorance. The level of passive rudeness is not acceptable, so I just walked off. I probably would have waited longer if I thought they hadn't seen me but one of the women looked directly at me three times and still didn't acknowledge my existence.
I cannot recall ever having this problem ever before, in any other shop or store of any kind. A few years ago I used to visit this subway quite frequently but to be ignored so willfully by someone who should be serving is utterly crazy.
I'd be very keen to hear any actions taken to tackle this problem but until there is any change in this attitude to customer service i will not be using this branch again. Appalling!
September 2024 by Nathan
Went in at 16:30 and was told by the petrol station staff that the lone worker in Subway was on a break
Waited 15 mins and nothing.
Just stood about and no one turned up from this so called break.
Ridiculous
June 2024 by laura baskeyfield
Staff were super helpful and friendly. The food was good quality and fresh. Easy to park and plenty of places to sit. Highly recommend
June 2024 by Lee Flemming
Turned away at 7.30 am the opening time was told wouldn't open for 20 minutes as one staff had to put.a delivery away .... useless
March 2024 by Eleanor maguire
Came in Friday lunch time. Absolutely excellent customer service!!
February 2024 by Nick Thorne
The staff were brilliant, friendly and helpful. The B.M.T. I had for lunch was delicious.
December 2023 by Merna Williams
Friendly
November 2023 by Barb Reynolds
Biscuits yummm
September 2023 by Dave Salt
Fuel and a subway ?Vegetarian options: Salad.Parking: It's a fuel station so there only a few spaces unless you fuel up at same time as getting some dinner
August 2023 by James Trigg
In a rush so couldn?t wait, at work and the attended behind the counter commented how impatient I was!!! what a rude store!!! Will not return, Asda side good tho
July 2023 by Thomas Grocott
Good value nice food
July 2023 by Mark Davies
Usual subway... its fine
