March 2024 by David Booth
The eye test was fine the sales staff that dealt with me wasn't so good
March 2024 by John Caulkin
The details of the ladies frames in the shop says £69.00 buy one get one free but that is not the case. Your first glasses are £69.00 and your second £39.00 which is not the same and needs rectifying. Service in the shop and staff excellent
March 2024 by A Nz
Had my eye test a few weeks ago! Optician was great but when it came to choosing glasses I got no help whatsoever not even a staff member to ask if I was ok- I?m expecting and I was there for a long time trying to choose a pair of glasses but I was alone so couldn?t decide. I came back this week and again no help offered. I have never been to opticians where they don?t help.
February 2024 by LOZ THE1ST
Emma a supervisor at this store was fantastic in helping me choose my first pair of glasses. Very helpful and very knowledgeable - nothing was too much trouble. Being new to wearing glasses this was all alien to me.
February 2024 by Susan Salt
My husband went for his eye test today. Everything good. Although my eye test not due I explained to the assistant that my glasses frames felt heavy. She asked to see them and said they needed adjusting. She then promptly took them away and came back with the adjusted glasses. It's like having 2 new pairs. I did Not have an appointment nor did my glasses come from that particular specsavers. All the staff we dealt with but special mention to Heather who's customer service skills were brilliant. Thankyou, we'll be back.
February 2024 by PetreS GO
Friendly staff.
January 2024 by Pete Humphries
Very quick and efficient.
January 2024 by Simon Li
took nearly two weeks to collect my new glasses, nobody informed me to collect untill I showed up in store to check if it is ready, and feel disappointed after trying my new glasses, feel blurry and headache, costed me £418 for it ,and nearly have no much differences from my older ones, going to return it back
December 2023 by Iain Shenton
A magnificent culture of helpfulness & skill runs though this amazing branch.
November 2023 by Ahsan Munir
Courteous customer care!The Optician (Mr Khan) was very thorough. I would highly recommend.
October 2023 by Tausif Baber
I was buying eye glasses first time and was advised by the lady for two differrnt frames. One turned out to be big and one is extra small and they dont fit and now cause pain on my nose and also cause headache. Just dont listen to them and do your research before buying. I will for sure avoid spec saver in future.UPDATE:Big thanks to store manager and supervisor to sort out the issue. Got one frame replaced and one adjusted. Happy customer now.
October 2023 by susan jones
Excellent service and friendly staff
October 2023 by Nigel Matthews
Very helpful and thorough staff
September 2023 by Christopher Taylor
Not a bad eye test. Didn't need new glasses .
August 2023 by david wilton
Excellent experience with the team at Hanley. Very professional, go out of there way for you, nothing to much trouble.