February 2024 by hassan ali
Robbers nothing wrong with phone taken to 2 different repair shops in Stoke who have eyed up the phone it's not bent no cosmetic damage on phone there are con merchants just there to rip people off when unit is under warranty then they demand surcharge payments to reconsider when Samsung UK are happy for it to be repaired under warranty
February 2024 by Ronald Bowley
Had a problem with no data. Clear information as to how to restore phone.
February 2024 by Ann Barlow
Bubble up screen on flip 4 : got there to be told it wud cost 350 to replace the entire screen surround which was damaged: never had it out of the case ! No damage to see! Worst phone ever sold ?
February 2024 by Wh1sper404 (Tom Johnson)
Asked to come in for an appointment at 9am one morning, Staff were very inviting and helpful, but cancelled my appointment due to missing stock for a screen protector, a day booked off work and fuel travel to and from to the appointment, I was offered the alternative of leaving my phone and collecting in the future ( 2-7 days)I would recommend this facility as long as you can confirm when booking if Parts are available and held for the specific customer
January 2024 by César Miguel
Took my phone to repair the screen, woman at reception said it should be covered with warranty as it had no sign of damage (phone never fell to the floor). Day after they called saying damage wasn't covered and I would need to pay 270£ to fix it. I refused and went to pick it up. Had to pay 30£ for the inspection and the screen protector was damaged when I went to pick it up. Very poor service, don't recommend.
January 2024 by adrian rogers
Problems with phone screen protector , they was more interested in slight cosmetic damage to worm there way out of repairing it , said I needed a new hinge also but as the phone has signs of wear and tear it would not be covered by warranty tried up selling , very poor service on galaxy fold 4
January 2024 by Chris Wilcock
Took my phone down today tried telling me the screen protector damage that needs replacing wasn't covered by the warranty and wanted £370, the phone is only 9months old. After going back to phone shop I got it from, they rang through to Manchester who confirmed it is under warranty to be fixed and is now fixing my phone in Manchester. Apparently this is 1 of many cases of this store refusing to fix phones unless you pay and yet we are just 1 of many who have been sent to Manchester after this store has refused to fix under warranty. My phone is faulty due to the screen protector on a z flip 4 which can't be removed ourselves and has lifted because of this they refused to fix. Avoid this place at all costs.
December 2023 by Paul Nicholls
atrocious Told me my Phone was damaged by me- sent pictures to samsung. Picked up the phone and I swear it is not even my phone. Happened again in June this year, was told the same, took it to another samsung repairer and they fixed it under warranty without issue. Phone was overheating, they say it's abuse of the hinge? (again) . Learnt today that Samsung customer services themselves are as bad as this racket. Refused to believe me, I am now taking this further and sending pics of my phone. Not even sure the pics they sent to Samsung are even the same color. Even the guy who took it from me could not understand it and probably the only decent person I have dealt with today, despite me turning up on Saturday as pre booked to be told their systems were down and come back Monday. No empathy or truth to be found here.Note 1 - after 20 years of being a samsung customer, they treat you terribly.Note 2- the galaxy z4 fold is quite possibly the worst phone ever to be made, it pretty much breaks if you look at it.Shame on samsung and shame on this so called repairer.
December 2023 by Rob Exley
I've had issues with my Galaxy S21 for a while now and after taking it to several high Street shops to fix it, I was recommended to get in touch with Samsung. My closest store was Newcastle (Stoke). I expected to meet resistance with an operator on the phone who would not be interested in helping me, it was totally the opposite, Maddie was as friendly and helpful on the phone as she was in person! Communication was always frequent, and if I did need any further assistance, Owen was always quick to reply and resolve any issues!Hopefully, I don't need to return soon, but if I do I can be confident in their service!!
December 2023 by Jim Rambling Man
Still not recovered mentally from the 'shovel in face' bad service. If you want to be treated like pond scum use these guys. Some people pay good money to be treated badly and that's what you can do here!
October 2023 by Michael DUNN (Speedy)
Excellent service, registered my product easily..and the assured me screen burn shouldn't be an issue
October 2023 by STEVE FROST
Samsung recommended repair centre. Have to make an appointment to see them. Full repair done on a galaxy watch & all fine. Only downside is £30 inspection fee if its out of warranty which mine was. Fee is deducted from repair price if you go ahead though .
October 2023 by alex redhair
This rating is directed to Samsung repair system and service as well as TMT. I have a zfold 4 phone, which suffers from an easily peelable film screen protector. It should be 2 minute job, but customer support will tell you to replace this film the phone needs to be wiped and fully checked for other problems. This is a ridiculous protocol for a simple plastic screen protector which if done by a local tech shop wouldn't be necessary, yet Samsung protocol require it for their ZFold phones. With parts not being supplied to others either. Its taken me weeks of trying to get somewhere with support canters, and this whole process for a simple protector is badly run.Customer support at TMT uphold this policy and I would recommend others to make a complaint to Samsung or to avoid buying Z fold phones.Otherwise you will be required to format and wipe your phone on a regular basis.*Some may say just backup your data is so easy, well unfortunately when you have a 256gb maxed out phone, with apps like wechat that cannot be backed up easily there is only one practical method to retain all data is when you use Samsung smart switch when going to a new phone.Poor design, poor repair system, poor support.
October 2023 by Matt Ball
Very helpful and very pleasant. Talked me through the paperwork and how things were going to go. Well done ?
September 2023 by Andrew Goodwin
Polite well spoken staff. Repair to phone completed within twenty four hours, excellent service.
