March 2025 by Ann Hales
Went in Hanley branch stoke on trent a few days ago. Was greeted by a young man and asked whatvi needed. He asked me to wait and have a coffee or pop back in half an hour to see another member of staff.
I went back at the alloted time and a young man called Miles sorted out all my transactions and other issues. He explained everything and went through it all in a easy to understand way. This branch is so friendly and helpful. Thank you
February 2025 by Eileen Wedgwood
Really helpful staff
July 2024 by Sarah Huntington
All the staff are knowledgeable friendly and helpful
February 2023 by roger cotton
Excellent customer service very Minden branch in Hanley newcastle needs updating
October 2022 by Jean Heighway
Fantastic service from the Stoke staff yesterday. So helpful and friendly; completely different experience to other banks/building societies that we visited. Opened two accounts without any issues and cannot praise them enough. The building is modern, inviting and well laid out. Thanks to all.
October 2022 by Nick
Great building society, fantastic staff very helpful very polite.Clean tidy.Fantastic
October 2021 by Noel Jebson
I had a lot of money withdrawn on a few occasions, fraudently, didn't want to know because I gave my sister my pin num, I would imagine that most people give them to family members good excuse isn't it! 0/10 the staff leave a lot to be desired, hanley economic castle. Hanley. The opposite , caring lovely staff, 20/10
July 2021 by Olu Mary
Good location and very spacious inside
July 2021 by Hugo
A really pleasant Nationwide branch. Airy and light.
September 2020 by Liane Hissey
Went in to switch to another mortgage rate and at first we were unsure and confused on what to do but we were really happy and impressed with how quick and smooth the process was, the mortgage advisor Paul lockett was very polite and helpful and explained everything clearly and in detail. We eventually found the rate perfect for us and even found our home insurance is a lot cheaper with nationwide. Happy and glad we stayed with nationwide ?
September 2020 by Geoff Wilson
I don?t need to visit my branch often but on the occasions I have staff have been excellent and I have always come away with a successful outcome. I have been a Nationwide customer for nigh on four decades now and that statement is accurate for all that time.
September 2020 by Mike Flash
Closed every time I try to call after work. With a 16:30 closing it seems to only cater for the elderly with time on their hands or those that use internet banking. They don't cater for the hard working middle earner.
July 2020 by A Ata
Bit disappointing, nice new branch with only 1 cash machine inside. One outside on Main Street where you can?t put instant cash deposit. Old model where you need to put on envelope.Modern cash machine with instant cash deposit inside branch is only one, and you need to Waite as usually 3-4 people waiting to use it .I mentioned this to one of the staff but seems they not interested.Otherwise nice small branch.
September 2019 by Ahmet Atakov
Bit disappointing, nice new branch with only 1 cash machine inside. One outside on Main Street where you canâ??t put instant cash deposit. Old model where you need to put on envelope.
July 2019 by Sammy Rank
Really disappointing! Checked the Nationwide website re making an appointment to open an account for my newborn - nothing states that an appointment is needed, made a special journey, newborn in toe (factored in feeding times etc) only to be told in branch that I have to make an appointment!!!! - the cashier stations were manned and two other staff were "floating" and dealing with customers as they come in - am I not a customer that has walked in and needs assistance?? Puzzled!Nobody then attempted to help me arrange an appointment!! Frustrating.
