December 2023 by Emily Long
Nice lush store, friendly staff
December 2023 by Aggressive Men
Lovely store and staff, but the prices are just too high now. Back in the day, you could cut your own bars of soap in any LUSH store. However, we can no longer do that. All soap and shampoo bars are made in the factory and have a set price. Nothing is optional these days.£9 for a little 50g shampoo bar.£16+ for a 90ml bottle of body wash.No chance.
December 2023 by Georgia Birkett
Holly is an amazing member of staff! She was so helpful today when I was struggling to pick out hair products for the first time. She was fab and had so much knowledge. Big love to Holly.
October 2023 by Leanne Ebanks
I was busying myself Christmas shopping and the representative, Ellie was an absolutely pleasure to interact with. I explained how disappointing it was to spend so much money and not buy anything for yourself. To which we laughed. Ellie gifted me a wee free gift of shower gel and to my absolute delight I had won a treat and this came in the form of a free shower jelly. Lush provide great products but it's also the experience that matters and Ellie went above and beyond to deliver brilliant customer service. Upon my exit I said how wonderful Ellie was to one of their colleagues and the representative greeting and farewelling at the door was also just as interactive and engaging. Give the gals a bonus or a pay rise. Amazing and authentic customer service ?
October 2023 by Mark Ashworth
First time visiting this LUSH as originally planned for Lpool today but decided Hanley due to being closer.HOLLY and her manager (i cant recall her name but she has been with LUSH for 15yrs+ i believe? I could be forgetting) BOTH of them were so lovely and welcoming! Holly ensured i had everything i wanted and needed with a smile and is such a CREDIT to LUSH entirely! I was at ease instantly with her and there wasnt anything she couldnt answer and help with! Including showing me the new products i had missed!! Thanks to you both what truly wonderful staff made my day even better ? i will be back! ?? ?
October 2023 by Aiimo Edz
About 2 weeks ago me and my niece went into lush in the potteries centre I completely forgot to write a review but sitting here on a Saturday morning its spring to mind because I couldn't forget the unbelievable service by a girl name ella or ellie she was absolutely brilliant and such a credit to the store she deserves recognition I will be popping in again towards xmas time great store fab staff who actually know every tiny detail about their products <3
July 2023 by Halia Holovatiuk
The lady working there was sooo nice (unfortunately didn't get her name) we were searching for a halal present for my teacher and thanks to her actually could be sure we got the right gift
June 2023 by clare heath
I was looking for a block conditioner amongst other things and the two ladies that are staff were lovely and very helpful
May 2023 by Louise Harvey
I visited last week and was greeted by sales assistant, Martin. He was friendly, polite and very helpful showing me different products. He even understood my sense of humour ?. There should be more people in the world like Martin. Thank you. Xxx
May 2023 by Tracy Burton
Great shop, lovely staff and delicious smelling and feeling products.. With the added bonus of not testing on animals!
May 2023 by Bromwyn Goodwin
All the staff are so friendly and helpful. We recently visited to make bath bombs and Ellie was brilliant at showing us how and helping us! My son Toby loved her & she was so good with him, he is autistic and I was worried he would struggle or be too shy but he didn?t at all because she was so great! 10/10!!
February 2023 by Jonathan Bennett
I don't love this place but my partner absolutely does . I treat her to bath bombs from here and she always saves them for her stress days , can get a bit expensive but she loves them so worth every penny
January 2023 by jennifer davies
Love it in here, has the best bath bombs around and can guarantee will always leave with a purchase, the staff are always friendly and helpful, makes for a pleasent shopping experience
January 2023 by GILL GARLICK
ABSOLUTELY LOVELY SHOP.SMELLS DIVINE.LOVE THE PRODUCTS.THANK YOU ? ?
January 2023 by J Leader
Love this place so much anything you could want for a present or just to treat yourself and can even test pretty much everything before you buy is awesome
