April 2025 by Linda Weaver
Terrible service not enough staff in the branch. One cashier available while others wander around with ipads closed on Tuesdays. Waited 15 minutes to pay a bill. Mainly elderly people who rely on the bank being forced online.
March 2025 by Kim Carson
I was made to feel like an inconvenience when banking the church money. It was all bagged up correctly and I have tried going at different times of day so I don't clog the queue. I was told that there is only one cashier on now and I should use my blue bag.
I have never been offered a blue bag before and the fact that there is only one cashier now isn't my problem but the banks.
I felt awkward, embarrassed and frustrated as I stand in queues behind others and wait when complex transactions are going on.
March 2025 by Sharon Mac
Phoned no for Lloyd's bank longton but whoever answered could not make any appointments or give a correct number for any branch or head office
.what are they there for
January 2025 by Ruby Meharg
Why is there so much rubbish and dirt in the area where you use the cash point .
Needs a good clean.
I know you will say it's left to the council surely a member of staff or cleaner could clean it up .
December 2024 by Ken
Lost my card and had problems trying cancell it by phone so I went in the branch. The woman there flatley refused to help and gave me another phone number to ring .!?! WHY ARE THEY THERE?
December 2023 by Andrei Barlei
The employees are very lazy, I wanted to help him with something and he didn't want to help me, shame
January 2023 by Janet Mitchel
Very helpful and professional, dealing with a sensitive issue. Thank you.
November 2022 by Carol mcguire..
Just like to say how pleasant and helpful all the staff are at longton the strand branch ..nothing is to much trouble. Great ....
November 2022 by Arul Mathews
I?ve been to Lloyds bank many times. In my opinion they are very patience in explaining and sorting out my issues. I?ve seen few bad reviews, was having double minded whether to go there or not. But now I think they are taking utmost care to their customers. Please do continue the same.
July 2022 by Bri
bad attitude staff. I'll never return
January 2022 by Mike D
Don't know what jon b is talking about as I found the staff very helpful and polite. I think job b was the problem not the banks employees. Some people you just can't reach.
November 2021 by Anni Mous
Just to say, Lloyd's bank Longton, its not OK to abuse an autistic person with mental health issues just because they don't understand what you are saying!Extremely rude! I was advised to speak to a person about our finances, I did not initiate the call, I spoke with someone on an unrelated issue, they suggested this free service, which could help with organizing my finances. Again, I reiterate, I am autistic.. This particular staff member was extremely rude from the start of the conversation. Her advice to me was,such ' unless you stop shopping at Waitrose, and stop buying things from Amazon we can't help you' firstly it is a misconception that Waitrose is more expensive, secondly who has the right to tell anyone where to shop! Very poor!!
October 2021 by haci akinci
All lloyds employees are very nice service. thank you again for your service lisa mason good workin and good supporting me thanks for lisa
September 2021 by Maria Marinas
Bad experience.Staff don?t working. Don?t give enough information. to be honest I am not happy with staff. Very disappointed and they don?t give enough time to speak or trying help. Is just they are very lazy staff that never want work.
August 2021 by BE-33
long queue again but on my 4th attempt to go in and verify ID I waited 15mins. Cashier tried every obstacle to help and it was obvious.
