March 2024 by Sharon Jepson
Just dropped two bikes off this afternoon with Nastaran at the Trentvale store. Both had punctures and one needed servicing. They got the jobs done quickly and efficiently and were an absolute pleasure to deal with. Nastaran was very friendly and helpful and I would definitely take my bikes there again for any repairs.Huge thanks
February 2024 by Sian Heywood
Absolute joke well overcharged £18 just for fitting and then the price of the bulb on the top
February 2024 by Mark Bytbeway
Great service young lady was busy but made time to sort my click and collect item out ! Thank you
February 2024 by Jane Johnson
My daughter took her car to trentvale Halfords. She needed a front headlight bulb replaced, straight forward. The guy who did it tried to charge her £40 and told her she had to give him cash only in the car park. She refused and told him it was £15 on the website. He then said oh ok , he then fitted a bulb handling it with his bare fingers no gloves he stripped wires back resulting in full shortage of all lights unknown to my daughter until she turned the lights on to check. My daughter took my son with her following her back to halfords where they have now issued a claim for her and a promise to ring her back to get things sorted This phone call has never happened so im taking legal advice. Dont trust the guys changing the parts when asking for more money. These are shop shelve fillers, better to do it yourself especially if your a woman. Disgusting behaviour.
February 2024 by Alex Talbot
Friendly and polite staff
February 2024 by Matthew Jones
Absolutely disgusted with this store, printed incorrect plates for my car, proceeded to fit these. Then when my Mrs realised how bad they were still charged us fitting costs to put the old ones back on. So basically through this misunderstanding the store proceeded to take our money when my Mrs drove the car home in the exact state it went in to Halfords. The manager said it?s their time spent on the car. The store does not answer when the call centre tries to contact them, unprofessional experience from such a large name. Please avoid this store.
February 2024 by Paul Wrench
Really helpful staff
February 2024 by david fahey
Excellent work, very knowledgeable staff
February 2024 by Marc Lovett
Very good service from all staff,the Springfield branch is the best of the STAFFORDSHIRE branches,as do go the extra mile.Alex in partlcular had been a big help,on more than one occasion when I requested parts for ordering.A1
February 2024 by Duncan
Dreadful. The first operative had no idea how to remove cover from wiper arm. Second member of staff called out. Who managed to remove cover and fit wiper blade however blade to long for cover cover not affixed properly. Will now have to take it elsewhere to rectify issue
February 2024 by James Taylor
Unfortunately called in to ask for help to change a tyre as had a flat coming from the hospital. A lone female in the dark. The answer was a flat no. Without any staffing excuses. That?s caring?
February 2024 by Richard Whitmore
Excellent service from technician who did a first class job. Absolutely no waiting around
February 2024 by Mark
Really becoming a rip off store needed fuse could only buy 4 it cost £4.99. then told buy on line so I did got box different sizes of 120 fuses for £4.89. so I checked and most of the prices are 200 % more expensive. Did a check of other part shops and even they are much cheaper There stuff must be made of gold ?
February 2024 by Denise Durham
Called in to store this morning. Needed a headlight bulb replaced. The young lady on the till couldn't of been more helpful. The young man who fitted the replacement bulb was very polite, friendly and efficient.If the whole process took 15 minutes I would be surprised. Very happy customer.Thank you.
February 2024 by jessica huitson
I was served by Stuart. He was friendly and very knowledgeable! He really helped me when I had no clue! Thank you for the best service I've had in a shop for a long time!