Furniture Stores in Stoke-on-Trent, Staffordshire

“We had a warm welcome on entry to the Stoke store and the staff were friendly and knowledgeable with a great customer service focus. Donald supported and directed us in getting the right mattress that suited us,he was lovely and professional. We highly recommend the store and the staff!!We now have a great mattress to look forward sleeping on!!”

“No one anywhere near as good as Milton Garden Products. Been using them for just over 2 years while I completely reconstruct my quarter acre garden and the products are great, the process of buying and processing and delivery is very efficient. Staff are really friendly and helpful, drivers doing deliveries couldn't be better. Five stars from me.”

“I absolutely love whittards products and whenever I shop in store the staff are always so friendly and accommodating :) I would like to especially mention Jayran as she goes above and beyond and always has a huge smile on her face!”

“It's a stationery store which sells paper, paper products, printers etc.. DHL express service point is inside this business. The store was clean and tidy. The staff was polite and available for any queries. I even found some printers at a lower price than it appeared on the websites. For printing bulk documents, they do a favorably lower price. As there were no titles on the aisle, it's a bit tricky to find the items.”

“Great selection of household products; clean shopfloor and helpful staff. Car park only negative as its a bit tight and does gets full. Ok for smaller cars in my opinion...”

“We had a faulty sensor on a brand new boiler and had no heating for 7 days, we have a baby aswell. We'd rang the manufacturer and they weren't helpful at all. Our engineer rang Wolseley and they said it was OK to take a part off another boiler and use it. Thank you Chris at Wolseley. Top class service 👍”

“Excellent experience, first time shopping in store and would definitely use again! Customer service was second to none, no pressure to buy anything, you weren't constantly hassled as you browsed the store and when we were ready to purchase the service and advice we received was great and we even brought more than we originally intended.”

“Helpful and friendly staff. They appear to have most items that the ordinary DIYer or tradesman would require. Probably the most picturesque B&Q outlet I've ever visited!”

“Good sized unit with plenty of new and used stock. Free parking at the side of it. Reasonable price and pleasant staff. My cabinet not delivered yet so could not give 5 stars. Delivery reasonable too.”

“Popped in to look at a fire and fireplace my wife had seen….. met Pete the plumber/heating/all round superstar and after 30 mins I was £1300 poorer :-) above average experience and absolutely outstanding customer service experience”

“Amazing family run busy, lovely service and easy process all the way through. So welcoming and have wide variety of beds, mattresses and lots more. 100% recommend!”

“Went today to look for doors and other things a lovely man called Andy was so very helpful with everything that was needed thank you very much Andy 10 out 10 for customer service x”

“I returned a phone to Argos in Sainsbury's in Biddulph today and was delighted with the excellent service. The young man, Joe, arranged the return and even helped me to select the replacement. Thanks Joe!”

“Nice big store with a lot of nice home furnishings and decor in. Lovely soft furnishings with lots of selection to choose from. There's a large car park in front of it so plenty of spaces for parking. Easy to get around and friendly helpful staff.”

“We have previously bought from Sofology in Stoke and didn't leave a review before so this is long overdue. The quality of our sofa we bought 3.5 years ago was fantastic.We recently returned to the store as after a move we want a larger sofa. Whilst we haven't purchased yet, the service from Sandra was nothing short of exceptional. She even remembered we had a pug from a visit over a year ago.”

“Not too bad of a shop and paint prices reasonable. They do mix colours but only have Dulux machine and can find cheaper mixed elsewhere. But for the Wickes home brand it's cheap. Only brought white for a client's ceiling and tried to get a colour- which is no longer available to buy? rather odd. Have plenty of stock available. Sells all types of stuff from plasterboard, wood, kitchens bathrooms ect.”

“Edit after response- now 5 stars as previous 1 star was for the fitter.This one star is for the carpet fitter used by the store in Fenton.The store customer service was fantastic and deserves 5 stars and more, however we were totally let down by the nastiness and unprofessionalism of the carpet fitter. The owner and staff at the store should feel very annoyed that the carpet fitter assigned is being so unprofessional and ruining their potential future business. If it was my business I would be taking some necessary steps.Carpets were for the whole house apart from kitchen and bathrooms. There were so many incidents through the day but here are a few examples:1. The door was already open as my son and I were cleaning the floors. The carpet fitter did not introduce himself or say that he was the carpet fitter -just scowled at me and said he didn't like the look of this and went into a rant and moan mode.2. My son explained that he had been let down by a delivery of skirting boards- no big deal as I have had carpets fitted in rooms before as the professional carpet fitters I previouslyused told me that the grippers and the fitting are not reliant on the skirting boards and were able to do a really good job.3. He then went on about changing the day and was extremely annoyed when my son said he would like them fitted today.4. My son and I had cleared the house and only had 3 easy items which my son moved from the bedrooms they were working on first. This should have meant an easier job. There were lots of derogatory comments about the house along with mentions of how his own house looked.5. My son had laid down heating pipes under the floorboards upstairs, ready for connection to new radiators- some were pushed back under the floorboards! Hopefully they are not damaged!6. Throughout the day it was hard to listen to the nasty way he spoke to his assistant (the assistant appeared to be the one working non-stop and was not the one vaping in the hallway).7. Carpet remnants were thrown into the skip we had in the front garden without asking- something which is not allowed in the skip so have to be taken out.8. Three times he asked if the bathroom and kitchen tiles were being replaced- only just laid and yes the tiles were messy and not yet grouted but that was because the other rooms were being renovated and had been plastered.9. He moaned about a door having to be unscrewed (standard practice for most carpet fitters).10. He kept trying to use a hand powered hoover that was being used by my son on his lease car that was being collected. (Previous carpet fitters came equipped with their own).11. He made a point of saying the carpets would look a mess!12. Said about the plastering and said it looked like the plaster had been thrown down the stairs!!!!The dry plaster dust had been swept up and my son was very careful to make sure of a level surface therefore this remark was totally uncalled for. If anything my son had been overcareful to make sure the floors were prepped. He kept questioning my son on who had done it.13. After so many remarks I said to my son that I would be staying out of the way in the kitchen - it was my purchase but my son and partner's house. I politely made it clear that it was my son he needed to speak to but I was constantly asked about the stupidest things.14. The front hall carpet was fitted and not yet stuck down which is fine because the door needs to be trimmed. The carpet metal trim is visible from outside the front meaning the front door trim stopper cannot be put back on. Also the metal trim has been put on back to front so rain would get in.15. Throughout the day there was no friendly communication whatsoever, no timings given ie. breaks, finishing time.The comments given and those overheard were totally unprofessional and only a few examples have been noted.For those purchasing carpets expect an excellent service in store but find your own carpet fitters.For the business owner and staff know that the nasty way the carpet fitter spoke has a major effect on future sa”

“Asked to give a review by google... been coming here for years although alot have staff have changed ... need anything ask sue that woman is a god send always up and down and busy and not afraid of getting her hands dirty never rude and always got a chat going the amount of times she's helped me is mental even if shes busy ask her and shell sort it or find someone that can. aswell as a couple others from the long standing work members the ones that have worked there years make this shop... wickes if your reading this give the older workers a pay rise alot of us come for the service of them ... also sue for manager !!!!”

“Found exactly what I was looking for for both style and comfort, at an very good price. Staff were very informative but not pushy looking forward to my new sofa and chair.”

“Went looking for a new sofa tried a few and found one we liked.

Sales assistant was very pleasant he asked if we were OK and never pestered us was funny and easy to speak to...”

“despite a current refit the service at argos was brilliant and super efficient. also a big thank you to Owen who offered and carried a heavy box to my car! superstar!”

“Great service by Byron yesterday. Bought a lamp which needed a new plug and Byron replaced the old with the new and was so helpful. I have bought some great things at the Stoke shop over the years and donated there too and I have always found the staff extremely helpful.”

“If you want to pick up a delivery in a few minutes go here.
Also nice staff. I was browsing through a book as a worker went to find the thing I brought and I didn't even make it halfway through the first page”