February 2024 by John Chatterley
I visited to sort out my broadband contract and a beayoung lady served me and she was very pleasant and professional, well done young lady
January 2024 by Sandra Harding
Staff very helpful and friendly.
January 2024 by Lynn Sagar
I had a brilliant experience at EE's shop in the Potteries Centre, Hanley (Stoke). Despite it being literally the last hours just before Christmas Eve evening, Natalie, the store manager, gave me absolutely fantastic customer service. She was friendly, professional, highly knowledgeable and nothing was too much trouble. I wasn't in the store to make a large purchase or even take out a contract on a phone. I'd had some teething problems with my new eSim and Natalie really gave me excellent advice and support. She gave me her time and undivided attention and was also able to suggest innovative solutions to a number of issues I was having with my new (non-EE) mobile. Her other colleague in the store was also very helpful and friendly. Natalie's welcoming and enthusiastic approach to customer service at the end of what must have been a very long pre-Christmas shopping season was a total breath of fresh air and a truly exceptional demonstration of how it's done. Top marks to Natalie and her team for delivering and adding some extra Christmas cheer just when it was needed most!
December 2023 by Tim Jones
sorted my problem quicksticks very helpful
December 2023 by Martin Mountford
Great staff, the girls really help us this evening!
October 2023 by Martin Alma_Azul
I recently lost my phone, complete with SIM card, after dropping it in the local canal, which was very upsetting, believe me !I went to the EE Hanley store and explained my position to staff member Sumir.He was extremely helpful, and supportive, and immediately arranged a clone SIM card for me. He also went through in great detail all the options for a phone replacement and the various price plans available to me.This was excellent and very friendly service from Sumir, for which I am very grateful.
October 2023 by Sumayya X
Great customer service. Staff are really friendly and help with anything that I needed.
October 2023 by Paul Wood
I walked in and the 3 people serving were busy, I sat and waited, no one spoke looked at me or acknowledged that I was there, nobody likes being ignored.
August 2023 by Jayne Notice
Very interesting and good it's a must place to go and visit, the rum is worth it at the end of the tour, you will be sure to buy some.
July 2023 by Paul Foulkes
Excellent staff, had problems with my phone rang EE customer service they weren't that helpful, so went in store asked for manager, natalie came out sorted the problem with my phone instantly, she was very knowledgeable and very polite and helpful, thanks for your help. Will be recommending family and friends to go in store next time
June 2023 by kenneth ward salt
Unhelpful staff that are more interested in upgrading you at additional cost (and getting a bonus) than solving issues. I will be changing supplier at the end of my contract
June 2023 by Cez Owen
Me and my partner were served by Sacha and had a great experience, really helpful, thank you
June 2023 by Ionut Bunea
a lot of people in the store. in the back you can hear the laughter of the employees but in front of the customers there is only one employee and all the customers are waiting for him.
June 2023 by Waqas Arif
No help at all, happily let someone take 4 top spec iphones out fraudently on my account from this store
June 2023 by Ann Burton
The young lady who assisted my son to change providers was very helpful and friendly