January 2024 by Bryony Curtis
Sales team are non exsistant and when you do finally get someone to come out the office they're not at all helpful! Rude and when asking about dimensions and breakdown for delivery just told "to go home and look online measuring". As its not clear online what will break down for delivery and dimensions when I know I have a tight access this isn't useful.Would recommend people calling the online team! Much more helpful and responsive.
December 2023 by Aseem Maroof
If I could give it a lower rating I would!! Avoid dfs or you will regret like myself and others. After sales customer service is absolutely horrendous. When I recieved my sofa delivery the corner unit fabric was ripped in multiple places and looked like rats had been chewing on it. Made the store aware of this and they advised I would get a call back next day 4 days went by didn't hear from anyone So had to go into store again and then was told it would take 3 months for the fabric to arrive and then a further wait for them to repair it. Also when I was sold the sofa I was told that its a modular sofa which means everything seat is independently movable however when I come to fit the sofa it's not modular made the store aware again and recieved a voicemail from the manager 1 week later saying they can't do anything because the sales person said she made me aware of this when clearly it was sold to me being described as a modular sofa.The store does not care about the customer service they are just there for the commissions and don't know what they are talking about.
December 2023 by Jacqueline Frost
Excellent service, lady was patient, extremely knowledgeable and we were able to get everything we wanted
December 2023 by Steven Mellor
Brought a sofa and the staff are very helpful and not pushy.
December 2023 by Lesley Craig
Extremely friendly and helpful staff that are very knowledgeable. You can browse through the sofas and try them out at your own leasure, and the staff are there ready as soon as you need help.
November 2023 by Helen Adams
Called in to see if they had a classic Chesterfield sofas
October 2023 by Joy Echewisi
You want to come down here and see this furniture's for yourself lovely designs on display and also an opportunity to preordained in prepared colour and texture. And loads more on sales at unbelievable prices
October 2023 by Linda Booker
Excellent service from start to finish. Clearbee took our old furniture away the day before the new suite was delivered. Delivery men arrived at exactly the time they said they would and set up new sofa and chair, with some very helpful advice given as to how to keep the leather in good condition.
October 2023 by Charlie Chadwick
Customer service is very poor waited over 17 weeks for a part to fix my recliner then the man turned up on his own to fix it when he told us it was a 2 man job so we had to wait another couple weeks for it to be fixed it took me months and months for them to get in touch with me until I gave up and I rang them myself for updates the store was helpful but customer service very very poor and rude
October 2023 by Beth Scott
Amne was really helpful in helping us purchase our first sofa. Didn?t pester you as you came in just let us choose and assisted if you needed help.
October 2023 by Julie Balkwell
Go. You won't be disappointed. Nice staff who don't pester
October 2023 by Kathleen Potts
There was lots of expensive furniture but nothing that I really liked
September 2023 by Melvyn Davies
We were promised a refund back in April 2022 and still waiting. Apparently over a month ago they finally said it was being sent. But now there is a back log of refunds? So still waiting! Back log??? Soon take your money fast enough
August 2023 by MARKJONES JONES
Good big store plenty of choice staff were fantastic and helpful and very friendly great priced furniture and quality
July 2023 by Christopher Taylor
Very nice store. Good selection, and helpful staff.
