November 2023 by Dan Phillips
Very short waitHelpful service
April 2023 by d.f milner
Thank you for such brilliant service today...sent me out a new card after my contacrless card stopped working...Linda was amazing. Great service.
March 2023 by Jade Harris
Everytime I have problems I try to call you never ever get any answer and most of the time you don't help at all I'm going switch banks this is one of the worst banks I've ever had nothing but problem after problem nothing but a joke
February 2023 by darren fitzgerald milner
Put money in my account today got asked what my 4 digit number was and what school I went to...then where did I get the money from...I'm putting money in ...Linda should change her name to karen.
February 2023 by Jan Zablocki
I have been trying to set up online banking with the Co-op Bank at Hanley for some weeks. It is an absolute nightmare to the point where I am getting very close to simply closing my Smart Saver account and transferring the money to another bank where I do have online banking without any trouble. Following instructions from staff I enter details to open my online access to my account only to be asked for a six digit code no one has provided to me. So I return to the Bank where a very helpful member of staff tells me how I should proceed to set up the access using my computer by sending an e mail to me with a one off start code that will allow me to set up the online access. Having returned home no e mail arrives so a dead end again. Try telephoning Co-op Bank and told there is a minimum 15 minute wait to speak to someone so I abandon that idea. Having spent months with several visits to the Bank to get my account Smart Saver Card to allow me to access machines without success I cannot accept this Bank is offering anywhere near a reasonable standard to customer service when every time I have a problem I need to travel several miles into the city centre to visit the bank in person in an attempt to resolve issues. In fifty years of banking I have never experienced such terrible service. The only reason I keep my account with the Co-op Bank is to support the idea of "ethical" banking but I am coming to the conclusion the price of atrocious service and all the uncertainty and anxiety about what is happening with the money in an account I can't access is simply not worth it !
January 2023 by khuram iqbal
Slow service
November 2022 by Anthony Sherwin
Been with the Co op for years now and wouldn't change.
August 2022 by Wendy Shaw
Have tried to phone the Hanley branch on the 0345 number and also the branch telephone number, for almost an hour, no answer on either number. Absolutely shocking customer service. The staff are friendly enough in branch perhaps this should be relayed to the staff answering the telephones
August 2022 by Matteen Khan
Had my account blocked I was told that I was using it for a business account which I wasn?t rang the head office to explain my action only to be told they understood that no further action would be taken behind my back they closed my account down cannot get access to my own money
April 2022 by Jacqueline Bailey
Terrible service on the phone. I am just trying to make an appointment at a branch. Have rang on three occasions at different times of the day. Have had to wait more than 25 minutes each time before giving up. You cannot phone the branch direct. Will need to make an extra trip to town just to make an appointment on another day. Good staff in branch, but shocking service via phone.
February 2022 by james carter
Nice friendly staff there to help, which is always better than having machine's
December 2021 by Dee Lowe
Absolutely terrible customer service. Been ringing the Hanley branch all day to try & arrange a withdrawal from our account. We live in Alton & since they've closed the Blythe Bridge & also the Longton branch. It means we have to travel over 12 miles one way to access our savings.As far as I'm aware there's a limit on daily withdrawals so thought that we'd phone & arrange to withdraw X amount in one trip, rather than make several journeys. How silly were we to think that a member of staff would actually answer the phone. Disgusted that they make it so difficult for anyone to access their money..
November 2021 by Emma Rose Davies
Can't do enough to help customers
July 2021 by Daniel Baran
Absolutely wonderful job they did. Thought will stay ages in queue when 1 of workers came out asking if everyone will need see somebody in bank. Only had check so basically she asked me give account number and check. Took me couple minutes do that. Perfect.
July 2021 by Kevin Small
When you phone you cannot get to talk to someone in the branch just get automated response
