January 2024 by Natalie O
Food was cold and slapped together. Mayo chicken had mayo splattered all over it. Garlic cheese bites tasted like cold rubber. Staff don?t care. Cold and dirty inside restaurant
December 2023 by KTS C
Luke warm food and never have any McFlurrys been here a few times and it should be ashamed of its feed back and closed down had to go elsewhere for ice creams not going to this one again now I?m done with them
November 2023 by Go674116
Waited for at least 15 minutes for our food (having ordered to eat in) and then it arrived and it was luke warm almost cold! We were?nt the only ones - lots of people were returning their orders complaining they were cold. So much for fast food - slow food and cold would be a better summary - very disappointing. It has just reminded me why i dont go to McDonalds very often!
September 2023 by 1Teddybear1957
Waited for ever. Restaurant packed with customers ALL waiting for their food. Very poor service. One customer was blamed for taking the wrong food even though she only responded to her order number.
August 2023 by Adam O
Ordered for myself and my 2 boys through the drive through 1 of my boys doesn't like pickle asked for no pickle on the happy meal got no pickle on any of the burgers and I brought and paid for 2 burgers I didn't receive this mcdonalds is useless. Please check your bag before leaving second time they have done this.
July 2023 by Emily C
Final straw will never use this McDonald?s again, ordered through the app a simple 2 boxes of chicken selects and a cheese box? of course I was missing a box or selects, try and ring McDonald?s takes half an hour for someone to answer the phone and all they say is they can?t do anything it?s uber eats. (Even though I ordered from the McDonald?s app) So I try and contact Uber eats NOTHING, try over the app but of course nothing is showing as I did not order through Uber eats. Uber eats did their job and delivered the wrongly packed order but McDonald?s can?t do anything?? Tried ringing to just ask if I could have a refund but again no answer! Never again
June 2023 by Connector20191054570
Can not believe it, drive through extremely busy, went inside to order food,after 15 mins asked where our food was, it will be 5 mins, 10 mins later still No food, people in front of us getting served before us. asked for our money back. Seems all they are interested in, is drive though and just eats, came out, no one was queing for drive through,, why such a Long time for customers wanting to eat in, another couple has to Wait a long time for their food. Why why
May 2023 by Roam312466
Myself and five members of my family spent a small fortune on breakfast and drinks. Two days later I was sent a £100 fine for spending 11 minutes too long on the car park! We have not, nor intend ever using McDonalds again!
March 2023 by C4996NMchrish
We ordered on line 25 pounds worth of food and a Uber driver decided to leave the meal on door step didn?t knock on the door to let us know the meals were there and drove off. My wife came back from picking the kids up from school to tell me my Mac Donald?s meals were on the door step which by this time the meals were stone cold and inedible and when complained to Uber eats they refunded 2 pounds and when they were emailed they kept making excuses up and saying reply on the app which we already did and the didn?t refund the full meal watch the video an please tell me I?m wrong for complaining it will be on the internet as I Carnot upload on here. How many people have had the same problem I dare to think it?s disgusting
January 2023 by simoncK2314VU
I had to wait over 10mins for my meal to arrive at the Festival Heights Retail Park Macdonalds. The restaurant was in complete chaos and when my meal finally arrived, it was cold. Avoid this place like the plague.
November 2022 by nickio567
Went wiv my family, went via the drive thru, asked me 2 park up, order came out, wen we got home noticed items of food missing, rang the store several times no answer wen I finally did get through, the manager was rude to me, told me that I needed 2 check the bag b4 I had left the store/carpark. Its not the 1st time we've had items missing recently but wen I've complained the staff have always bein helpful. Food was cold & thrown 2gther, no sauces, no milkshakes, no ice-cream, ask for items to be taken off or extras put on & can't even do that right
November 2022 by Kayleigh B
Every time we come here the fries are soggy and under cooked , the burgers look like they have been thrown together, things are always missing from the order. It is the WORST McDonald?s branch we have been to in a long time!! We have even complained to McDonald?s and nothing seems to change . It needs taking over
June 2022 by Bridget K
Called in to pick an online order up...Showed ready on display board but told wasn't ready but then handed over from where it had been waiting fora while whilst staff too busy talking about the size of their trousers ( at least 5 of them virtually doing nothing! Got back to car to find only half the order in the bag and the fries only warm....not good.
June 2022 by Rupertthebead
Tonight i took the opportunity to visit the Lysander road McDonald's at Meir stoke on Trent,what a shambles,we decided to have a large burger with bacon ect sorry not doing them ,ok ill have a big mac meal with banana shake,sorry no milk shakes fine 2cokes then, what icecream have you got,sorry no ice-cream,i pay ask at the service hatch ask for some curry sauce sorry no sauce,but can you wait on the car park,the car park was full we kept going eventually getting a space,then we watch one poor girl keep coming out with meals and after about 15 minutes we got our meals,minus i might add any tissues to wipe our hands on,to say we were dissatisfied would be putting it mildly,i look forward to any reply you might offer Sent from my Huawei phone
May 2022 by Diesel999
Visited 2.15pm 25/05/22 had Big Mac meal , fries were stone cold and not edible and Big Mac the meat was hard and chewy , Meir park can?t get the basics right and the managers there are useless