June 2023 by Google user
I?ve used this store for years and never had a bad experience but on this occasion the customer service I received was outstanding. I turned up at the doors at 7:55pm, they were ready to close the store at 8pm. I asked the lady manning the doors if I could quickly buy a pair of straighteners to which she replied ?of course no problem!? and she directed me the where they are. The particular ones I needed had all gone (they?re currently half price), so I asked the lady on the Fragrance counter if she knew when they would be back in stock. She asked me to wait while she did a stock check, and went to check the stored products out the back. She returned with them in her hand! I was so grateful as they were a last minute present. Thank you Amy for your help and your fantastic customer service - very much appreciated. And thank you to the lady on the door too for being so friendly when I could have easily been turned away due to closing!
April 2023 by M
Went to boots with a really bad split nail problem and straight away got some service. The girl pointed me in the right direction which was to a nail technician. Lovely young lady ! And she spent time going through different products and explaining what might help. Bought the items that she recommended. Went home put it on and wow it works brilliantly. I can forget about catching the split nail and hopefully it will grow out. She even said any problems don?t hesitate to return. I will pop in to thanks her. It felt weird as I?m a bloke talking about nail products. So so glad I popped in thanks martin
April 2023 by Vanessa Smith
Poor service, everytime I need a prescription and my doctors send it here I know I?m in for a issue.. prescription was emailed yesterday at 11am.. I tried call today at 2pm see if it?s ready ( it never normally is? No idea why 24hrs is not enough time ) again no answer. Popped down and they got it ready while I waited, because obviously it was not ready as I expected. And clearly I was interrupting their conversation.. not that this stopped them carrying on and discussing it laughing, I just found it very unprofessional. There was a blonde lady helping and she was very nice and I could tell she didn?t think it was great the staff having personal conversations being very loud and unaware. Eventually a black lady who was clearly having a great time joking around and having a laugh with the pharmacist came across to give me my prescription I got the prescription bag to walk off she shouted me back as she needed to scan them out (I had no idea as she wasn?t talking to me just laughing with the guy ) I then went to go as she shouted to say I needed to sign and passed me a pen and the prescription and then WALKED OFF still talking to the pharmacist laughing hysterically! luckily the blonde colleague came across and got the prescription. Extremely rude and not customer focused at all. I?m all for having fun at work it?s what makes the job enjoyable? but still remain professional.. your dealing with medication. No wounder this pharmacy has terrible reviews.
April 2023 by Stephen F
When you ring the pharmacy no-one answers...... Rung for 11.27 mins today. Nobody picked up the phone!
March 2023 by Lukasz
The staff just actively ignores customers. My partner always busy Clinique in Debenhams but this time decided to come to this place. We waited for 10 minutes just seeing staff ignoring us. Eventually we managed to flag one down just to be informed that the Clinique person will be there after 11am even though the shop is opened since 9am?!?!? She also said that she can't help us and just left.
January 2023 by Helen Adams
Went in to get some mens Nivea face balm on sale £2.99 from £5.99 ,had to ask a female member of staff about prices she was really helpful although not marked as sale she went to price check, so was lucky and had 2 for the price of one
December 2022 by Emma Webb
A good sized boot's store that carries most of the popular brands that you won't find in the smaller shops. They've added self-serve tills now which makes life even easier and quicker.Plenty of parking due to it being a retail park, so access to other shops also.
December 2022 by Chris Clutton
Absolutely incredible service today. From a really helpful lady named Lisa. On the no7 counter.She was so knowledgeable and helped me get the best deal possible using the voucher Thank you so much lovely lady. I do appreciate helpful staff and you deserve recognition as one of those. Chris
December 2022 by Christopher Taylor
The shop is very good, and the products, however the Boots Vantage card is a pain in the back side. No one in store can help you with any issues, and the phone number for help is close. I will continue to use the store but the card is in the bin.
November 2022 by Dave Rushton
Useless store, they don't answer the phone. Tried for 1 1/2 hours no answer. Pharmacy is equally as bad, left my mother without her medication had to call 111 for an emergency prescription. Paid for delivery for 12 months, for deliveries never to turn up on time. I've complained to head office, waiting to call back from the store manager. Don't hold much hope in getting a response. Stay clear of this store for medicine deliveries, as they can't be relied on to deliver.
November 2022 by Becky Shelley
Small Boots stores with minimum staff. Popular items such as cotton pads are never really in stock. Order service into store is great!
November 2022 by Robert Hargreaves
We went to Tunstall branch to buy makeup,wifes Birthday voucher ,only to find no makeup on the shelfs,so ventured down to festival Park branch got what she wanted,with added surprise free makeup bag 4 items in side if you spend £20.00.result !!
October 2022 by Nick S
Got a flu jab for my wife and myself. Easy and painless. Staff were busy but helpful and efficient. Friendly too. Many thanks. Recommended. They have added some self service tills at the exit that we found quick and easy to use. Nice, well stocked shop.
September 2022 by iceflow5
Wanted some Boots no 7 product the lady on product ,seemed to want me gone I was rushed through , didn't like her attitude . I feel because I was dressed casual in jeans and she was posh limited time give to me.
July 2022 by Sue W
Rude staff you often stand at the pharmacy counter ang get ignored!!!
