January 2024 by Maxine Stevenson
Had a few items over last few weeks and really pleased with service
November 2022 by Nyree Major
I never came across very rude staff not very helpful at all
September 2022 by Paul Eardley
Just collected some stock i orders online and the customer service was awfulWent to the online desk and waited and waited, eventually I had to ask someone when she walked past me a few times and ignored me. She wasn't to chuffed I stopped her talking to a colleague, another guy was more interested painting a wall than serving a customer... Sorry will go back to using Amazon
July 2022 by Phillip Brookes
I would give zero stars if I could. The manager was extremely rude and the store did not meet my needs. I had a faulty item which was less than 12 months old and the manager said it had been deliberately damaged by myself and that it was their judgment to replace it or not.The manager needs to learn how to speak to people, he needs retraining on how to approach and deal with paying customers ! Also stop accusing customers of deliberately damaging items. I have since been to another branch (Biddulph) who could not do enough to help with the issue. The Biddulph branch has excellent customer service which the Tunstall branch mainly the manager needs to learn from. I will never use the Tunstall branch again.
July 2022 by Mel Gibbons
Used click and collect with no problem
June 2022 by Adam Steele
Good store ,clean and plenty of space , service is a bit on the slow side though . Friendly and helpful staff.
April 2022 by simon fussell
useless. They are part of the Ebay drop off and collection point programme but when a package is tried to be delivered they will not accept it at the counter so when the driver is sent to the rear to the delivery door no one will answer the door or open it.4 attempted deliveries and still they have not accepted parcel. Absolute incompetence !!!!!
February 2022 by laura baskeyfield
Massive shout-out to Helen Moore at your tunstall branch. We had an issue and she went above and beyond over and over to get it sorted for us. We have always loved Argos because of your returns policies and service, but this was exceptional, thank you!
September 2021 by David Pearson
Disgraceful customer service from staff and manager, returned a portable dvd player, was basically accused of using and damaging the product , we had done neither, product was as supplied by argos apart from a couple of finger prints but the members of staff also handled the DVD player so finger prints could have also been there's. I asked the manager to ring customer services and after discussing the problem with them the customer services contact twice recommended a full refund to the manager, he refused both times. Took the player to another Argos store and had a full refund within 3 minutes and no issues whatsoever. From the reviews on here the Argos Tunstall manager and staff have a history of this kind of service, recommend driving a few extra miles to use another Argos.
September 2021 by C Hancock
Shocking customer service in the tunstall store from the cashier lady and the manager.. I returned expensive gaming headphones after only 2 months due too the ear pad falling off and was told it was accidental damage?I?m not sure how they work that out when they weren?t even there..it was most definitely not accidental.. they think they are psychic and practically told me I was a liar.. I went to festival park store instead and was treated 100% better and had an exchange no problem.. the staff at the festival park store need to give the staff at tunstall store customer service lessons.. absolutely shocking. Even my 9 year old son thought they were rude..
September 2021 by Paul Hill
Placed a click and collect order for a kettle to be delivered to the Alsager Sainsbury's. I was told it would be available for collection after 4pm. 5pm came and I'd received no notification so I called the Sainsbury's store and was told that it hadn't been delivered and was in fact lost in transit!! I was told that they would refund me. 24 hours later and still no refund so I'm going to have to chase it up. Not acceptable at all. Sainsbury's Alsager were great and certainly understand customer service
July 2021 by Ann Chawner
I have been to Tunstall argos store this morning and just feel the need to thank the lovely friendly and helpful staff, it was also so well organised quick and efficient, I'd purchased a nest of tables and were too heavy for me to carry to the car, the young lady didn't hesitate to carry them to the car for me. Thank you ladies , you're truly appreciated
July 2021 by Andy Watkin
Their covid precautions are good but I had to pay using chip & pin. I raised this issue with the manager but he said it wasn't down to him to change to contactless. He said the terminal was sanitised after every use. I didn't see that happening
July 2020 by Meredith Small
I had purchased an item online and a week later I popped in to collect it, but my phone with all the information on it had crashed! The staff couldn't be more helpful, from looking up my details and giving me the order reference number, to ensuring I received my item promptly and assuring me that if it was not quite what I expected or needed they had a returns policy which would allow me to bring it back within 28 days! I would recommend this Argos to any of my friends.
August 2019 by Kristina Meir
Kind staff and very helpful
