August 2025 by Sam Daniel
Bought somthing, had to remove from cellophane to make sure the item was a decent quality. It was not. Returned the following day. Won't allow refund? Joke of a company.
July 2025 by Crossfire ?Crossfire151?
Has a phone but doesn't know how to use it.
July 2025 by Chris Clews
Terrible experience in this store.will never use again.AVOID..
July 2025 by Denise Taylor
Shocking customer service. Refused refund due to item being used. The item was sealed. Member of staff broke the seal, ripped box open to get the item out. Said the item has fingerprints on so it indicates its been used, after she'd had her grubby hands all over it.
Got home spoke to argos customer services on the phone, they apologised for the store and said I'm entitled to a full refund.
Never shopping with argos longton again. I'd advise anyone to stay away, there's plenty of other places to buy goods from at cheaper prices & with decent staff.
July 2025 by Alan Bradburn
Extremely poor and rude service especially from the manager who was not interested in my return having opened the instruction book to find item was not suitable they refused to accept the return she then just pushed item back from behind counter after opening it herself and walked off and completely ignored me i would advise you to never shop in this store unless you like rude poor service
June 2025 by Junaid U
I recently visited the Longton Argos store to return a faulty and potentially unsafe air cooler that overflowed water and caused an electric shock. I expected a straightforward return under the Consumer Rights Act 2015 instead, I was met with one of the worst customer service experiences I've ever had.
The store manager, Paula Greatbatch, was shockingly unhelpful and dismissive from the outset. She spoke over me, showed no willingness to listen, and flatly refused the refund with incorrect claims that I needed to deal with the manufacturer. This is completely false Argos is legally responsible for handling faulty product returns.
What made matters worse was Paula?s hostile attitude. She handled the situation with a level of disrespect and arrogance that was both unprofessional and unsettling. Her behaviour made me feel unwelcome and unfairly judged, and I left the store feeling humiliated and incredibly frustrated.
Another customer present was so concerned by what she witnessed that she contacted Argos Customer Services herself to report the situation.
I genuinely expected better from a company like Argos. At the very least, I expected the store manager to have a basic understanding of consumer rights and to treat customers with dignity and respect neither of which happened here.
Argos needs to seriously look into this incident, review the handling of product returns at this location, and assess whether this type of customer interaction aligns with its values. As it stands, this experience has completely eroded my trust in the brand.
June 2025 by Tyler Murray
If you want to pick up a delivery in a few minutes go here.
Also nice staff. I was browsing through a book as a worker went to find the thing I brought and I didn't even make it halfway through the first page
June 2025 by Daniel Foulkes
Would not refund me on my item as the seal was broken on a box but how would we know it's wrong or broken ? This place as gone down bank fast as used here loads & I won't as of now also PAULA'S THE MANAGER THATS MAKING BAD DECISIONS STAY WELL AWAY ROBBING PEOPLES MONEY ( OFF A 15 YEAR OLD ) DISGUSTING
May 2025 by Jodie Lawton
Fast and friendly service, excellent products, fair prices.
January 2025 by David Allcock
Had just what I needed in store
January 2025 by tracey allman
Served straight away by friendly and helpful staff.
December 2024 by Martyn Young
Staff would rather talk to each other than help the costumes
December 2024 by Alison Wheawell
What brilliant customer service, and a special mention to Lucy who is a great asset to Argos she was brilliant at sorting my problem out from start to finish and very polite and friendly too
Thank you
December 2024 by R W
An assistant at this branch of Argos told me that it was legal to sell electrical goods with European two-pin plugs on when I returned something for this reason. I was told if I had a replacement it would also have such a plug on because that's how they come. I bought the same thing from Screwfix and it has the legal British Standard plug it should have.
Selling electrical goods without a British Standard plug (or fixed converter fitted before the point of sale) is a criminal offence.
I have informed Trading Standards.
December 2024 by Stephen Capper
To the numpty who runs Longton Argos, your customer service is a joke. In the tail end of Storm Bert, you get all your customers to stand outside in the rain because your system is down, so you won't let anyone through the doors. Everyone could have queued inside away from any system, but no, let them get soaked and cold. Well, you've probably lost a lot of customers today who will think twice about ordering from Argos again.
