February 2024 by Greta Feenan
What lovely staff!Thank you for all of the help and great customer service. You are a credit to yourselves.Oh, and my specs are fab!
December 2023 by Aaron Crinnian
Had an appointment at 10:15. Stuck in road works entering into Stafford. Rang ahead to advise would be late. Was told I have 10minutes grace. Arrived at 10:25 to be told I wouldn?t be seen and need to rebookFully appreciate my issue for being late, but don?t give a grace period if not willing to work to it.
August 2023 by Sandra Wilmer
Had a lovely time picking my new glasses and the staff were very friendly. The optician was very nice and really explained anything when I asked.
July 2023 by Marjorie !
I would say Vision Express has one of the best opticians in Stafford.Even though assistant pushed you to get 3D eye scan, blue light filter, anti glare and so on.But the important thing is that the doctor was very professional, thorough and I feel diagnosed me well. Compared to others out in Stafford he did not said I need glasses for everything and that I need to go back in six months for a check. Thanks for the service.
June 2023 by Michael
The lady who tested my eyes was very thorough and was very professional. After the test was over I was asked to take a seat having already chosen some new frames on arrival at the store .I was then kept waiting while people were coming in from outside and being served at length .The staff should be aware of the customers already in the store and process customers as quickly as possible once the test has been completed.
June 2023 by Rob Kemsley
Very good and very helpful staff managed to fit me in without an appointment as it was last minute can't recommend them enough
May 2023 by Chloe Richardson
Went into store on Sunday! Staff were very approachable and were happy to answer any questions I had. I specifically was asking about the eye care plan and they were very helpful!The optician was lovely, she throughly went through the eye test with me showed me pictures and answered the questions I had about them, she was very patient.The lady after my eye test who went through everything with me afterwards was super nice, helped with everything I needed and got my eye care plan all set up! Sorry I can?t remember your name!Thank you so much!
May 2023 by Darren Dean
Lovely staff. Super efficient and left feeling very happy with the service.
May 2023 by robert burgess
Ordered my glasses on the 15/4/2023 had an email on the 24/4/23 telling me they are making my glasses , that?s 9 days later , had an email on the 25/4/23 telling me they were being delivered, I never got them until the 28/4/23 who?s delivering them Garry the snail , I had no glasses they were aware from the very start it was an emergency and I needed my glasses asap , how long would it of took if it wasn?t urgent ?, who knows ? Never have waited so long before for new specs , very poor very poor indeed
April 2023 by Liz Moffitt
Can?t put a zero star rating as would otherwise, first time I went for contact lenses I was told 3/5 working days took weeks. Second time needed replacement as one eye not strong enough, again was told 3/5 working days now been 4 weeks. Rang several times to enquire if they were in and they weren?t promised call backs, none received. Very bad service I?m sad to say. Am going elsewhere now.
November 2022 by Anthony Brown
The staff at Stafford Vision Express were very friendly, helpful and professional. They explained things clearly and were genuinely happy to help.The eye test was thorough and my options of what to do next were explained well.Thank you very much for your help.
November 2022 by Edward Montague
Great service from start to finish. Would definitely recommend to family and friends.
October 2022 by Kyle Denman
Absolutely by far the BEST OPTICIANS in Stafford.Not only is the service provided by both the sales staff and the opticians exceptional but the accuracy of my prescription has been spot on every time without fail.And the service is just so good! If there was a model for perfect customer service and 100% satisfaction this is it.My glasses were fixed today and it?s made my day!
August 2022 by lorraine tracey
Assistant was called Alexandra stafford branch i have ordered new lenses using my own frames with new varifocal leases i am a new customer and she was very knowledgeable and very professional looking forward to collecting my new frames thankyou.
June 2022 by ???????? ?????????
Very good service, they made my glasses the same day. I'm very happy and I recommend them
