March 2024 by antonio narducci
Booked online a diagnostic for my BMW and paid for it in advance, after being reassured over the phone that my local garage was able to run this service and investigate mechanical problems. Turns out that Halfords aren?t able to investigate error codes on BMWs which resulted in me paying £49,99 for literally nothing! Now I will need to take my vehicle to a BMW specialist and pay AGAIN for another diagnostic. What a joke! If you can?t run diagnostics on BMWs you should clarify that online instead of taking people?s money for nothing!
March 2024 by Charles Birchall
Professional outfit
March 2024 by kevin arnold
The staff were extremely helpful and polite, they gave me good advice and completed the service and repair to my bikes quickly and to a good standard. I can?t fault the service at all.
March 2024 by David Overton
I had to return a steering lock because it was not suitable for my vehicle, the staff exchanged this and were excellent throughout the process. Great Customer Service. I upgraded there and then to a more expensive product.Thank you for making this experience so easy and hassle free
February 2024 by s flynn
Always fantastic service at Stafford.
February 2024 by James Phillips
Cancelled my MOT and service with one hours notice on the day the MOT was due to expire (a Saturday) Totally unprofessional. Unapologetic. Will avoid dealing with them in future
February 2024 by John Charter
Shimano 7 Speed chain. Purchased on Jan 5th, 2024, worn substantially and rendered unusable by Feb 21st, 2024. On the ride yesterday the gear changing was ghosting repeatedly. Used a bona fide chain measuring tool and as a double check I used a 12 inch steel rule and both methods confirmed a badly worn chain. I do three rides a week, on roads, covering between 30 and 40 miles a ride. Not exactly excessive. This is one of the biggest brand names in cycling. Surely we expect better from Shimano? I'll go back to using KMC.
February 2024 by Lynsey Keetley
Thank you so much to Jake at Halfords Stafford for sorting me out with a new car battery and a safety check on my car this morning. Great service with a smile! Seen promptly at the till and politely given all the different options. Many thanks!
January 2024 by Chris
Fast and easy service. Ordered online and collected following day.
January 2024 by David Mark Harris
I bought a GoSystem Blow torch. I did it online and the form said people also bought four canister Campingaz, so I added it to my order....assuming it was a compatible system and they would fit the blow torch.....Naturally.Well, it does'nt fit.
December 2023 by Peter Kendrick
Very helpful staff. Fitted car bulb without anuy fuss
December 2023 by Dadson
Always a good experience here, Kamila is always very knowledgeable when I have questions. She also makes a special effort to make sure the kids are having a good day as well which always helps! Nothing ever seems too much for Kamila when talking to her!
December 2023 by Georgie Jenkinson
I was served by Ged at the Stafford branch yesterday afternoon having taken my Son's bike in to have a new front tyre fitted. Ged was welcoming, helpful and professional, he came out to the car to lift it out and talked me through how to fit mud guards to another bike whilst demonstrating on the bike I had taken in which was really helpful. He was on his own on the bike desk and other customers approached him for help whilst he was fixing my Son's bike, I really appreciated that he helped them as much as he could verbally without getting pulled away from what he was already doing and maintained a reassuring calmness throughout. Once he had answered all my questions, fixed the bike, added lights and mudguards at my request he helped me back out to the car with the bike and lifted it into the boot for me. Polite, informative and methodical. I have no doubt that his next customer was afforded the same courtesy and attentiveness and I wish more people worked this way!
December 2023 by Adrian Davis
I booked to have a battery fitted on the 14th nov and needed to change it to a home fitting , spent 1 hour on phone and got nowhere . Soent my afternoon talking to ash meet on chat but all she said was she couldn?t amend it and she would get store to ring me asap , store did not ring me , I still have not got my battery or had it fitted and now Halfords have sent me a receipt for my battery including fitting ,,,, what a joke
December 2023 by Lisa Greatrix
Terrible had audio review booked Stafford waited outside nearly an hour after going in store 3 times! No one came out! No one bothered to reply to my complaint. Customer service terrible! And today they invited me to review my experience on here! I have to leave one star as won?t let me leave zero!
