July 2023 by Yuri Hristov
Good bank
May 2023 by Richard Davies
People standing round doing nothing - unhelpful service levels are disgraceful
February 2023 by Doris McClurg
Went into the bank in Stafford this morning and there was one customer waiting to see an assistant. I was sat waiting for half an hour and after the customer was seen to but still I never got to see anyone. I had left my disabled husband in the car as it is too far for him to walk. I wanted to do a Bank transfer to Tenerife and I didn't know how to do it on line. I wll now have to traipse down town again. Not very impressed.
October 2022 by Josh
Really grateful for the hekp I received today. Nice to actually have a bank still open where you can take your queries to.Dropping TSB for Barclays I think!
August 2022 by Peter Elliott
Banked at this branch for over 40 years and can honestly say the level of service in house is the worst ever. Machines inside are rarely working properly, counter clerk (one only) might as well not be there as wont allow paying in over the counter, and lastly rang to order some change for my business to be told I could collect it in the afternoon, and got there to then be told there was a problem in getting the change and would not be available until following day. No one rang to tell me this so a wasted journey costing me time and effort. Come on Barclays get your act together or I am off elsewhere!
June 2022 by Austin Mcall Namara
Don't know what's happened to this branch used to be so easy to get help an good service now it's just staff pointing you to machines an when they play up they make you feel like your the problem , never follow up issues raised with them , staff not that friendly or helpful, Will be changing my banking to another bank soon Barclays customer services are becoming very poor despite years of being with them means nothing.
June 2022 by David Simmons
Visited to ask regarding some advice, and was referred to as "the one who's dressed like a freak" I dress goth, and don't expect to be insulted in an environment where a professional standard is supposed to be upheld, further to insult me barclays offered me £80 as a gesture of goodwill when I made a complaint about the discriminatory comment, then today they decided to go back on the gesture, telling me they have upheld my complaint, by providing a unsatisfactory resolve. Dont bank with barclays they dont care about there customers.
February 2022 by Sam Allen
Open until 4:30pm, yet the counter closes at 2pm?.so you can?t pay in coins?how helpful.
January 2022 by Kyle Denman
Ridiculous low staff levels. Only ever one person attending the counter. Machines are useless and I refuse to use them. Staff are quick to point you in the machines direction at the same time doing them selves out of a job!
December 2021 by Lee Roberts
Had reasonable service in the past but went in to pay in cheques for a Barclays customer. The Web said the bank was open but having driven there found it closed. The machine to pay in cheque is inside. Waste of fuel.
December 2021 by Chris
Love this bank, the customer clerks are super helpful and super fast and supportive. Keep up the good the work!!!
November 2021 by mitch
Naomi Gillis was extremely accommodating and very nice. really appreciated the service and the wait time was about 2 minutes. absolutely amazing! thank you so much Naomi you are a credit to barclays.
November 2021 by Kyle
Ridiculous low staff levels. Only ever one person attending the counter. Machines are useless and I refuse to use them. Staff are quick to point you in the machines direction at the same time doing them selves out of a job!
July 2021 by liam thomas
I don't think this bank is ever open I have tried at least 5 different times now and each time it is closed what is the point!!!
February 2021 by Kevin Yarwood
Excellent customer service, couldnt do more to help. Didnt get staff members name but they are a credit to Barclays bank, approachable, helpful, knowledgeable, caring. Thank you
